You can assign a public-facing virtual agent alias to each of your virtual agents. When all virtual agents share the same alias, they each appear to have the same name to end-users. This creates the impression that a single virtual agent is handling a session even if the session is transferred between virtual agents. You can assign virtual agent aliases to both support agents and virtual task assistants. Virtual agent aliases are used in the web SDK, the mobile SDKs, in system messages, and in transcripts.
Google recommends giving each of your virtual agents a unique internal name to identify them in internal systems and reporting. The internal name of a virtual agent is visible to end-users only if you don't set up a virtual agent alias for that virtual agent. For more information, see Create a virtual agent and Create a virtual task assistant.