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If your administrator enables spelling and grammar check, then you can check
spelling and grammar as you type messages to end-users or enter notes in
wrap-up. Your administrator can also configure your contact center so that you
can do the following in the chat adapter:
Turn spell check on or off.
Turn grammar check on or off.
Check spelling and grammar once without turning it on.
Select the language for spell check and grammar check.
To check spelling and grammar during a chat or during wrap-up, follow these
steps:
Answer a chat request. If your administrator has
enabled spelling and grammar checking, errors in the chat message field and
in the wrap-up text field are underlined in red and grammar errors are
underlined in green.
Click an underlined word. A list of suggested corrections appears.
Do one of the following:
Click one of the suggested corrections. The correction replaces the
underlined word.
Click Dismiss. The suggested corrections disappear and no change is
made.
Turn spell check or grammar check on or off
You can turn spell check or grammar check on or off in the chat adapter if your
administrator has enabled this capability. When you turn on spelling or grammar,
errors are underlined in the agent adapter. For more information, see Check
spelling and grammar.
To turn spell check or grammar check on or off, follow these steps:
During a chat or during wrap-up, click Spelling
and Grammar. The Spelling and Grammar pane appears.
Click the Show spelling suggestions toggle to the on or off position.
Click the Show grammar suggestions toggle to the on or off position.
Click closeClose to close the
Spelling and Grammar pane.
To check spelling and grammar without turning it on, follow these steps:
During a chat or during wrap-up, click Spelling
and Grammar. The Spelling and Grammar pane appears.
Click Check spelling and grammar. The chat screen or wrap-up screen
appears, with spelling and grammar errors underlined.
Select the language for spell check and grammar check
You can select the language for spell check and grammar check in the chat
adapter during a chat or during wrap-up if your administrator has enabled this
capability.
To select the language for spell check and grammar check, follow these steps:
During a chat or during wrap-up, click Spelling
and Grammar. The Spelling and Grammar pane appears.
Click Language. The Language pane appears.
Select the language that you want for spelling and grammar check.
Click closeClose to close the
Language pane.
Click closeClose to close the
Spelling and Grammar pane.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eAdministrators can enable spelling and grammar checks for messages and notes, with errors underlined in red for spelling and green for grammar.\u003c/p\u003e\n"],["\u003cp\u003eUsers can toggle spell check and grammar check on or off within the chat adapter, assuming this feature is enabled by the administrator.\u003c/p\u003e\n"],["\u003cp\u003eA one-time spelling and grammar check is available without permanently turning on the feature, accessible through the "Spelling and Grammar" pane.\u003c/p\u003e\n"],["\u003cp\u003eUsers can select their preferred language for both spelling and grammar checks from a list in the "Language" pane, provided the administrator enables this.\u003c/p\u003e\n"]]],[],null,["# Check spelling and grammar\n\nIf your administrator enables spelling and grammar check, then you can check\nspelling and grammar as you type messages to end-users or enter notes in\nwrap-up. Your administrator can also configure your contact center so that you\ncan do the following in the chat adapter:\n\n- Turn spell check on or off.\n\n- Turn grammar check on or off.\n\n- Check spelling and grammar once without turning it on.\n\n- Select the language for spell check and grammar check.\n\nFor more information, see [Agent Assist for chat](/contact-center/ccai-platform/docs/agent-assist#agent-assist-chat).\n\nCheck spelling and grammar\n--------------------------\n\nTo check spelling and grammar during a chat or during wrap-up, follow these\nsteps:\n\n1. [Answer a chat request](/contact-center/ccai-platform/docs/handle-a-chat#answer-a-chat-request). If your administrator has\n enabled spelling and grammar checking, errors in the chat message field and\n in the wrap-up text field are underlined in red and grammar errors are\n underlined in green.\n\n2. Click an underlined word. A list of suggested corrections appears.\n\n3. Do one of the following:\n\n - Click one of the suggested corrections. The correction replaces the\n underlined word.\n\n - Click **Dismiss**. The suggested corrections disappear and no change is\n made.\n\nTurn spell check or grammar check on or off\n-------------------------------------------\n\nYou can turn spell check or grammar check on or off in the chat adapter if your\nadministrator has enabled this capability. When you turn on spelling or grammar,\nerrors are underlined in the agent adapter. For more information, see [Check\nspelling and grammar](#check-spelling-and-grammar).\n\nTo turn spell check or grammar check on or off, follow these steps:\n\n1. During a chat or during wrap-up, click **Spelling\n and Grammar** . The **Spelling and Grammar** pane appears.\n\n2. Click the **Show spelling suggestions** toggle to the on or off position.\n\n3. Click the **Show grammar suggestions** toggle to the on or off position.\n\n4. Click close **Close** to close the\n **Spelling and Grammar** pane.\n\nCheck spelling and grammar without turning it on\n------------------------------------------------\n\nYou can check spelling and grammar once without [turning on spell check or\ngrammar check](#turn-spell-check-or-grammar-check-on-or-off).\n\nTo check spelling and grammar without turning it on, follow these steps:\n\n1. During a chat or during wrap-up, click **Spelling\n and Grammar** . The **Spelling and Grammar** pane appears.\n\n2. Click **Check spelling and grammar**. The chat screen or wrap-up screen\n appears, with spelling and grammar errors underlined.\n\nSelect the language for spell check and grammar check\n-----------------------------------------------------\n\nYou can select the language for spell check and grammar check in the chat\nadapter during a chat or during wrap-up if your administrator has enabled this\ncapability.\n\nTo select the language for spell check and grammar check, follow these steps:\n\n1. During a chat or during wrap-up, click **Spelling\n and Grammar** . The **Spelling and Grammar** pane appears.\n\n2. Click **Language** . The **Language** pane appears.\n\n3. Select the language that you want for spelling and grammar check.\n\n4. Click close **Close** to close the\n **Language** pane.\n\n5. Click close **Close** to close the\n **Spelling and Grammar** pane."]]
Spelling
and Grammar. The Spelling and Grammar pane appears.