Check spelling and grammar

If your administrator enables this Agent Assist capability, you can check spelling and grammar as you type messages to end-users.

To check spelling and grammar, follow these steps:

1. Answer a chat request.

2. Click Spelling and Grammar. Spelling errors in the message field are underlined in red and grammar errors are underlined in green.

3. Click an underlined word. A list of suggested corrections appears.

4. Do one of the following:

   • Click one of the suggested corrections. The correction replaces the underlined word.

   • Click Dismiss. The suggested corrections disappear and no change is made.