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When CCAI Platform calls the Dialogflow API, it provides a
language attribute to help Dialogflow determine the appropriate language
to use for the agent. CCAI Platform determines the language attribute
based on the queue language for the session.
The following table provides the mapping of CCAI Platform language to
Dialogflow language.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-04 UTC."],[[["CCAI Platform provides a language attribute to the Dialogflow API, allowing Dialogflow to use the correct language for the agent."],["The language attribute provided by CCAI Platform is based on the queue language set for the session."],["The table outlines the mapping between CCAI Platform language names and codes to the corresponding Dialogflow language names and codes."],["There are multiple languages that have multiple codes on the CCAI Platform side that point to a single Dialogflow language code."],["The Dialogflow code is not always the same as the CCAI Platform code."]]],[]]
