Virtual agent language mapping

When CCAI Platform calls the Dialogflow API, it provides a language attribute to help Dialogflow determine the appropriate language to use for the agent. CCAI Platform determines the language attribute based on the queue language for the session.

The following table provides the mapping of CCAI Platform language to Dialogflow language.

CCAI Platform Language CCAI Platform Code Dialogflow Language Dialogflow Code
English (US) en English en
English - United States en-US
Spanish (Spain) es Spanish - European es-ES
French (France) fr French fr
French - European fr-FR
German de German de
Japanese ja Japanese ja
Chinese (Simplified) zh Chinese - Simplified zh-CN
Italian it Italian it
Korean ko Korean -South Korea ko
Portuguese (Portugal) pt Portuguese (European) pt
Portuguese (Brazil) pt-BR
Portuguese (Brazilian) pt-BR
Swedish sv Swedish sv
Finnish fi Finnish fi
Norwegian nb Norwegian no
Danish da Danish da
Dutch nl Dutch nl
Spanish (Mexico) es-MX Spanish es
Chinese (Traditional) zh-Hant Chinese (Traditional) zh-TW
English (UK) en-GB English (UK) en-GB
English (Canada) en-CA English (Canada) en-CA
French (Canada) fr-CA French (Canada) fr-CA