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When CCAI Platform calls the Dialogflow API, it provides a
language attribute to help Dialogflow determine the appropriate language
to use for the agent. CCAI Platform determines the language attribute
based on the queue language for the session.
The following table provides the mapping of CCAI Platform language to
Dialogflow language.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eCCAI Platform provides a language attribute to the Dialogflow API, allowing Dialogflow to use the correct language for the agent.\u003c/p\u003e\n"],["\u003cp\u003eThe language attribute provided by CCAI Platform is based on the queue language set for the session.\u003c/p\u003e\n"],["\u003cp\u003eThe table outlines the mapping between CCAI Platform language names and codes to the corresponding Dialogflow language names and codes.\u003c/p\u003e\n"],["\u003cp\u003eThere are multiple languages that have multiple codes on the CCAI Platform side that point to a single Dialogflow language code.\u003c/p\u003e\n"],["\u003cp\u003eThe Dialogflow code is not always the same as the CCAI Platform code.\u003c/p\u003e\n"]]],[],null,["# Virtual agent language mapping\n\nWhen CCAI Platform calls the Dialogflow API, it provides a\nlanguage attribute to help Dialogflow determine the appropriate language\nto use for the agent. CCAI Platform determines the language attribute\nbased on the queue language for the session.\n\nThe following table provides the mapping of CCAI Platform language to\nDialogflow language."]]
