End users endpoints

The end users API endpoints provide access to the end-user objects. An end-user object is created for each end user of Contact Center AI Platform (CCAI Platform).

The following are the call API endpoints:

• Update end-user

• Get end-user

Update end-user

This endpoint lets you update an end-user details including:

• email address

• name

• phone number

{
    "identifier": "string",
    "email": "string",
    "name": "string",
    "phone": "string"
}

Endpoint:

Method: POST
Type: RAW
URL: https://{subdomain}.{domain}/apps/api/v1/end_users

Headers:

Body:

{
    "identifier": "abc123",
    "email": "joe@mydomain.com",
    "name": "Joe Smith",
    "phone": "+16171231234"
}

Example request and responses

The following sections provide example requests to the endpoint.

End user ID and identifier

This example shows how to update an end-user by providing the ID.

Request

Headers:

Body:

{
    "identifier": "string",
    "email": "string",
    "name": "string",
    "phone": "string"
}

Response

{
    "id": "integer",
    "identifier": "string"
}

Status Code: 200

Get end-user

This endpoint provides the ability to retrieve an end-user using either the id or identifier.

Endpoint:

Method: GET
Type:
URL: https://{subdomain}.{domain}/apps/api/v1/end_users

Headers:

Query:

Example request and responses

The following sections provide example requests to the endpoint.

Get by ID

This example shows how to retrieve an end-user by providing the ID.

Request

Headers:

Query:

Response

{
    "id": "integer",
    "identifier": "string"
}

Status Code: 200

Get by identifier

This example shows how to retrieve an end-user by providing the identifier.

Request

Headers:

Query:

Response

{
    "id": "integer",
    "identifier": "string"
}

Status Code: 200