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For every voice and chat session, Contact Center AI Platform (CCAI Platform) stores the specific
details in a sessioccai-platform/docs/crm-rate-limitsn metadata JSON file. This file can contain 20+ data points
including session information, transfers, handle duration, participants,
diagnostic information, and much more. The session metadata file can be parsed
and used for post-session analysis and tracking.
Session metadata can be pushed to an external storage service or
attached to a CRM record. This JSON data file is available for custom
and Standard CRM solutions.
Details
The session metadata file contains detailed information about the
session. This is sent 15 minutes after the session has completed.
The session metadata file can be utilized in many ways:
Delivered to your external storage service in JSON format
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