This page contains the strings used in the web SDK. You can customize these
strings by using the new UJET(option) method with the translation field. The
tables in this reference show the key and the default US English value for each
string. For more information, see
Multiple language and visual message customization.
Start
| Key | Value |
|---|---|
| ujet_tap_to_minimize | Tap to minimize |
| ujet_start_title | Need any help? |
| ujet_common_no | No |
| ujet_common_yes | Yes |
| ujet_common_next | Next |
| ujet_common_exit | Exit |
| ujet_error_no_available_language | No Available Language |
Menu
| Key | Value |
|---|---|
| ujet_common_support | Support |
| ujet_common_cancel | Cancel |
| ujet_greeting | Hi there, how can we help? |
| ujet_menu_title | Select an option |
| ujet_common_back | Back |
| ujet_message_back_in_menu | Looks like you changed your mind! How else can we help? |
| ujet_menu_empty_option | We're sorry, this support option is not available right now. |
| ujet_external_confirm | Did that resolve your issue? |
Channel
| Key | Value |
|---|---|
| ujet_message_queue | Let's help you with {0} |
| ujet_message_channel | How would you like to communicate? |
| ujet_channel_menu_chat | Chat now |
| ujet_channel_menu_instant_call | Call now |
| ujet_channel_menu_scheduled_call | Schedule call |
| ujet_channel_menu_email | |
| ujet_time_minute | minute | minutes |
| ujet_time_hour | hour | hours |
Optimized message (only one channel is enabled)
| Key | Value |
|---|---|
| ujet_channel_chat | Let's connect you to one of our chat support specialists |
| ujet_channel_instant_call | Let one of our support specialists give you a call now |
| ujet_channel_scheduled_call | Let's schedule a time for a support specialist to call and help you |
| ujet_channel_email | Please send us an email so we can help |
Chat
| Key | Value |
|---|---|
| ujet_chat_end | End chat |
| ujet_chat_leave | Leave chat |
| ujet_message_chat_start | One moment please... |
| ujet_new_messages | {0} new messages |
| ujet_chat_today | Today |
| ujet_chat_yesterday | Yesterday |
| ujet_chat_input_placeholder | Type your message here... |
| ujet_chat_title_with_one_agent | Chatting with {0} |
| ujet_chat_title_with_two_agent | Chatting with {0} & {1} |
| ujet_chat_title_with_multiple_agent | Multiple Agents |
| ujet_chat_transfer_started_menu | {0} is transferring this chat to another agent... |
| ujet_chat_transfer_started_user | {0} is adding another agent to this conversation... |
| ujet_chat_transfer_joined | {0} just joined the conversation |
| ujet_chat_transfer_left | {0} just left the conversation |
| ujet_chat_transfer_failed | Transfer has failed |
| ujet_chat_ended | This chat has ended |
| ujet_chat_timed_out | This chat has timed out |
| ujet_chat_dismissed | We have not heard from you in a while. This chat session is closed. Reply back to this message to begin a new chat. |
| ujet_chat_new | New |
| ujet_chat_same | Same |
| ujet_chat_start_new | Start a new chat |
| ujet_message_chat_dismissed | Welcome Back! Do you have the same issue or a new issue? |
| ujet_message_chat_timeout | Your previous chat has ended, please click to start a new chat |
| ujet_message_chat_restart | Connecting to your ongoing chat, one moment please... |
| ujet_chat_task_va_started | {0} transferred the chat to {1} |
| ujet_chat_task_va_finished | The chat with {0} was completed. You were returned to {1} |
| ujet_chat_task_va_failed | The chat with {0} failed. You were returned to {1} |
| ujet_chat_task_va_interrupted | The chat with {0} was interrupted by {1} |
| ujet_chat_task_va_dismissed | The chat with {0} was dismissed. You were returned to {1} |
Temporary redirection
| Key | Value |
|---|---|
| ujet_redirect_url_title | Visit the page below |
| ujet_redirect_action_title | Open this page in a new tab |
Call now
| Key | Value |
|---|---|
| ujet_ask_phone_number_title_instant | We'll Call You |
| ujet_ask_phone_number_description | Provide your phone number below |
| ujet_ask_phone_number_warning | Your call may be monitored or recorded for training and quality assurance purposes. |
| ujet_ask_phone_number_button_title | Call Me |
| ujet_common_save | Save |
| ujet_instant_call_confirm_content | Your phone should be ringing shortly |
| ujet_call_confirm_start_new_conversation | Start A New Conversation |
| ujet_common_end | End |
| ujet_common_wait_time | wait time |
Schedule call
| Key | Value |
|---|---|
| ujet_schedule_time_title | Let's Schedule a Call |
| ujet_schedule_time_description | Pick a time that works best for you |
| ujet_call_confirm_content | Your phone should be ringing right about {0} |
| Key | Value |
|---|---|
| ujet_email_name_label | Your Name |
| ujet_email_name_placeholder | Enter name |
| ujet_email_user_email_label | Your Email |
| ujet_email_user_email_placeholder | Enter email |
| ujet_email_user_email_error_empty | Please enter an email address |
| ujet_email_user_email_error_invalid | Please enter a valid email address |
| ujet_email_message_label | Message |
| ujet_email_message_placeholder | Type your message |
| ujet_email_message_error | Please type a message |
| ujet_email_attachments_label | Attachments |
| ujet_email_attachment_count | Attachments {0} of 5 |
| ujet_email_of_5 | {0} of 5 |
| ujet_email_size_limit | Size limit: 18 MB |
| ujet_email_size_remaining | Size remaining: {0} |
| ujet_email_size | Size: {0} |
| ujet_email_attachment_limit_label | Attach up to 5 files |
| ujet_email_remove_file | Remove file |
| ujet_email_send_message | Send Message |
| ujet_email_show_formatting | Show formatting |
| ujet_email_hide_formatting | Hide formatting |
| ujet_email_optional | Optional |
| ujet_email_bold | Bold |
| ujet_email_italic | Italic |
| ujet_email_underline | Underline |
| ujet_email_ordered_list | Ordered list |
| ujet_email_bulleted_list | Bulleted list |
| ujet_email_sending_message | Sending message... |
| ujet_email_close | Close |
| ujet_email_recaptcha | This site is protected by reCAPTCHA and the Google {0} and {1} apply. |
| ujet_email_error_filesize_primary | The file is too big. Please attach files under {0}. |
| ujet_email_error_filesize_secondary | Upload another file. |
| ujet_email_error_upload_primary | There was an error uploading the file. |
| ujet_email_error_upload_secondary | Try again. |
| ujet_email_error_filetype_primary | File type not supported. |
| ujet_email_error_filetype_secondary | Upload another file. |
| ujet_email_error_filename_primary | We can't send multiple files with the same file name. |
| ujet_email_error_filename_secondary | Please rename or send another file. |
| ujet_email_warning_max_count_primary | Maximum of 5 attachments have been added. |
| ujet_email_warning_max_count_secondary | Remove any of the files above to select another. |
| ujet_email_warning_max_char | You typed {0} of allowed {1} characters |
| ujet_email_oops | Oops something went wrong! |
| ujet_email_resend | Please try sending again. |
| ujet_email_success | Thank you, your message has been sent. |
Rating
| Key | Value |
|---|---|
| ujet_rating_title | Rate Your Experience |
| ujet_rating_result_title | Thank you! |
| ujet_rating_result_subtitle | We appreciate your feedback |
| ujet_common_submit | Submit |
| ujet_rating_feedback_placeholder | Let us know how we can improve. |
Survey
| Key | Value |
|---|---|
| ujet_survey_skip | Skip |
| ujet_survey_resend | Resend |
| ujet_survey_required | Required |
| ujet_survey_error_title | Uh-oh. Something went wrong. |
| ujet_survey_error_content | There might be an issue here. Please try again. |
File upload
| Key | Value |
|---|---|
| ujet_file_upload_title | Upload Files |
| ujet_file_upload_subtitle | Drop files here to upload |
| ujet_file_upload_button | Choose a file to upload |
| ujet_file_upload_failure_size | Looks like we couldn't upload. Please try uploading a file that is less than {0}. |
| ujet_file_upload_failure_type | Looks like we couldn't upload. We only accept .JPG, .PNG, or .MP4. |
| ujet_file_upload_failure_unknown | Looks like we couldn't upload. Please try again! |
Schedule cancel
| Key | Value |
|---|---|
| ujet_scheduled_call_cancel_title | Cancel the existing call? |
| ujet_scheduled_call_cancel_content | You scheduled a support call for {0} at {1}. |
| ujet_scheduled_call_cancel_cancel | Cancel |
| ujet_scheduled_call_cancel_keep | Keep It |
Chat deflection
| Key | Value |
|---|---|
| ujet_channel_menu_keep_waiting | Keep Waiting |
| ujet_deflection_menu_title | Select from the options below |
| ujet_message_chat_deflection_default | We are currently experiencing a high volume of requests with a current wait time of {0}. How would you like to reach out? |
| ujet_message_chat_deflection_outage | We are currently experiencing a high volume of request, how would you like to reach out? |
| ujet_message_chat_deflection_recurring | Thanks for your patience! The remaining wait time is {0}. |
| ujet_message_chat_deflection_keepwaiting | Thank you for continuing to wait. The remaining wait time is {0}. |
| ujet_message_chat_deflection_email | Please contact us via email: <b><a href="mailto:{0}" target="\_top">{0}</a></b>. |
Recording permission
| Key | Value |
|---|---|
| ujet_call_record_permission_title | Call Recording |
| ujet_call_record_permission_subtitle | Do you give {0} permission to record your call for monitoring and training purposes? |
After hour deflection
| Key | Value |
|---|---|
| ujet_message_chat_deflection_afterhour | We are currently closed. We look forward to helping you during our normal business hours. |
Agent widget strings
| Key | Value |
|---|---|
| ujet_request_transcript | Request Transcript |
| ujet_transcript_message | Send the chat transcript to your email |
| ujet_transcript_placeholder | Add Email |
| ujet_transcript_send | Send |
| ujet_transcript_success1 | The transcript of the completed chat will be emailed to {0} |
| ujet_transcript_success2 | The transcript of the completed chat will be emailed to {0} and {1} other recipients |
| ujet_transcript_fail | The transcript will not be emailed. |
| ujet_transcript_ok | Okay |
Agent widget success or error messages
| Key | Value |
|---|---|
| ujet_transcript_invalid_email | The email isn't valid. |
| ujet_transcript_overflow | A maximum of 5 emails are allowed. |
| ujet_transcript_expired | Delivery time expired. Transcripts can only be requested within 2 hours after the chat ends. |
| ujet_transcript_max_request | A maximum of 10 transcript requests are allowed. |
| ujet_transcript_unable_send | Unable to send. Please try again. |
Web SDK collect email form
| Key | Value |
|---|---|
| ujet_collect_email | Provide your email address |
| ujet_invalid_email | Enter a valid email address |
| ujet_invalid_phone | Enter a valid phone number |
Web SDK virtual agent
| Key | Value |
|---|---|
| ujet_escalate | Escalate |
| ujet_end_chat_confirm | Are you sure you want to end this chat? |
| ujet_continue_email | Continue with Email Support |
| ujet_continue_va | Continue with Virtual Agent Support |
| ujet_continue_human | Continue with Human Agent Support |
| ujet_va_overcap_deflect | Our customer support is experiencing exceptionally high volume. The estimated wait time is {0} minutes. |
| ujet_va_ahd_deflect | Our support center is closed. Please select the support type you want to continue. |
| ujet_payload_failure | I'm sorry. We are having trouble processing the request. Let me transfer you to a human agent. |
| ujet_discuss_w_agent | Do you want to discuss this with a human agent? |
| ujet_pf_overcap | I'm sorry. I'm having trouble processing your request right now. I can transfer you to a human agent. However, the current estimated wait time is {0} minutes due to exceptionally high volume of support requests. |
| ujet_pf_ahd | I'm sorry. I'm having trouble processing your request right now. Our support center is currently closed as well. Please send us an email with your support request and we will respond back to you at the earliest. |
| ujet_pf_ah_no_deflect | Unfortunately, our support center is currently closed. Please try reaching us later. Thank you. |
| ujet_virtual_agent_escalation | We are connecting you with a human agent |
| ujet_virtual_agent_escalation_failed | We're sorry. We are unable to process your request further at this moment. Please reach out to us again later. Thank you. |
| ujet_cobrowse_request | Request Co-browse |
| ujet_cobrowse_request_confirm_title | Co-browse Session Request |
| ujet_cobrowse_request_confirm_description | Do you want to share your current screen with the agent? |
| ujet_cobrowse_end_session | End Co-browse Session |
| ujet_cobrowse_remote_access_confirm_title | Remote Access Request |
| ujet_cobrowse_remote_access_confirm_description | The agent would like to have access to your currently shared screen to further assist you. Do you want to allow this? |
| ujet_cobrowse_screenshare_confirm_title | Screen Share Request |
| ujet_cobrowse_screenshare_confirm_description | Do you want to share your full screen with the agent? The agent will not be able to control anything on the screen. |
| ujet_allow | Allow |
| ujet_deny | Deny |
| ujet_chat_cobrowse_request_received | {0} is about to request a Co-browse session with you. |
| ujet_chat_cobrowse_request_sent | Co-browse request sent to Agent. |
| ujet_chat_cobrowse_started | Co-browse started. |
| ujet_chat_cobrowse_ended | Co-browse ended. |
| ujet_chat_cobrowse_failed | Co-browse session failed. |
Text resize
| Key | Value |
|---|---|
| ujet_options | Options |
| ujet_text_size | Text size |
| ujet_text_size_header | Set your preferred reading size |
| ujet_text_size_sub_header | Only text will be adjusted |
| ujet_text_size_regular | Regular |
| ujet_text_size_large | Large |
| ujet_text_size_extra_large | Extra Large |
| ujet_send_chat_transcript | Send chat transcript |