[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-25 UTC."],[[["Administrators can configure various aspects of the agent's experience within the agent adapter through the CCAI Platform portal."],["Agent status settings, including the agent's status on login and their ability to receive or transfer calls and chats, can be configured in the \"Agent status\" section under Operation Management."],["Call details settings, such as call recordings, agent call exit permissions, and call countdown features, can be configured in the \"Call details\" section under Call settings."],["Changes to agent status or call details settings can be applied by adjusting configurations and then clicking the save button for the relevant section."]]],[]]