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Google Cloud manages your Contact Center AI Platform (CCAI Platform) instances to ensure that they
receive security updates, new features, and performance improvements. You can
control the timing of those updates by choosing a deployment schedule for your
instance.
There are three deployment schedules:
Rapid. Get updates as early as possible. Google recommends the rapid
deployment schedule for instances that are in pre-production environments,
such as development or testing instances.
Regular. Get updates at least two days after updates are available with
rapid deployment. These updates are performed in parallel with critical
updates.
Critical. Get updates outside of your peak business hours, starting at
least two days after updates are available with rapid deployment. We update
instances set for the critical deployment schedule generally within one week
after all rapid deployment schedule instances are updated, although delays
beyond one week can occur. We recommend the critical deployment schedule for
instances that are in production environments.
CCAI Platform instances that were created before deployment schedules
were available are set for rapid deployment.
You can select a deployment schedule when you create a CCAI Platform
instance. You can also change the
deployment schedule for an existing instance.
Deployment schedules are intended to ensure that upgrades are not done during
peak hours. They are not intended to block upgrades for weeks at a time.
Google Cloud operates its own maintenance freezes during large national events
such as elections, holidays, and peak scale events. If you want to block
upgrades of your instance during your own special event, you can open a
Google Cloud support request to ask us to block upgrades for your instance.
We don't block instance upgrades for more than one release. Because releases
occur approximately every three weeks, this means that we won't block instance
upgrades for more than six weeks.
To check the deployment schedule for an instance, do the following:
In the Google Cloud console, go to the project selector dashboard and select the
Google Cloud project that contains your instance.
For the instance that you want to edit, click more_vertMore options, and then click
editEdit.
Click Configure deployments.
In the Deployment schedule field, select the deployment schedule that
you want. If you select Critical, you must define your peak business
hours by creating at least one schedule. To create a schedule, do the
following:
Click the Days field, select the days to include in this schedule,
and then click OK.
In the Start time field, enter the start time, including AM or PM.
Times are in UTC.
In the End time field, enter the end time, including AM or PM. Times
are in UTC.
A summary of your schedule appears in local time.
Optional: Click keyboard_arrow_upArrow up or keyboard_arrow_downArrow down to move schedules up or down.
Optional: Click deleteDelete to
delete a schedule.
If you need additional schedules, click Add schedule and repeat
these steps.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eGoogle Cloud automatically manages Contact Center AI Platform (CCAI Platform) instances with security updates, new features, and performance improvements.\u003c/p\u003e\n"],["\u003cp\u003eThere are three deployment schedules available: Rapid for pre-production environments, Regular for a short delay after Rapid, and Critical for production environments, scheduled outside of peak business hours.\u003c/p\u003e\n"],["\u003cp\u003eWhile security patches are immediately applied to all instances, including those with the regular schedule, deployment schedules aim to avoid upgrades during peak hours and are not meant for long-term upgrade blocking.\u003c/p\u003e\n"],["\u003cp\u003eYou can select or change the deployment schedule of your CCAI platform instance within the Google Cloud console, under the CCAI platform section.\u003c/p\u003e\n"],["\u003cp\u003eFor instances on a critical deployment schedule, users can customize the schedule, determining when peak business hours occur, which is based on days and start/end time, all in UTC.\u003c/p\u003e\n"]]],[],null,["# Deployment schedules\n\nGoogle Cloud manages your Contact Center AI Platform (CCAI Platform) instances to ensure that they\nreceive security updates, new features, and performance improvements. You can\ncontrol the timing of those updates by choosing a deployment schedule for your\ninstance.\n\nThere are three deployment schedules:\n\n- **Rapid**. Get updates as early as possible. Google recommends the rapid\n deployment schedule for instances that are in pre-production environments,\n such as development or testing instances.\n\n- **Regular**. Get updates at least two days after updates are available with\n rapid deployment. These updates are performed in parallel with critical\n updates.\n\n- **Critical**. Get updates outside of your peak business hours, starting at\n least two days after updates are available with rapid deployment. We update\n instances set for the critical deployment schedule generally within one week\n after all rapid deployment schedule instances are updated, although delays\n beyond one week can occur. We recommend the critical deployment schedule for\n instances that are in production environments.\n\n| **Important:** Google immediately applies security patches to CCAI Platform instances with regular and critical deployment. These are not delayed for two days after rapid deployment.\n\nCCAI Platform instances that were created before deployment schedules\nwere available are set for rapid deployment.\n\nYou can select a deployment schedule when you [create a CCAI Platform\ninstance](/docs/get-started#create-ccaip-instance). You can also change the\ndeployment schedule for an existing instance.\n\nDeployment schedules are intended to ensure that upgrades are not done during\npeak hours. They are not intended to block upgrades for weeks at a time.\nGoogle Cloud operates its own maintenance freezes during large national events\nsuch as elections, holidays, and peak scale events. If you want to block\nupgrades of your instance during your own special event, you can open a\nGoogle Cloud support request to ask us to block upgrades for your instance.\n\nWe don't block instance upgrades for more than one release. Because releases\noccur approximately every three weeks, this means that we won't block instance\nupgrades for more than six weeks.\n\nTo check the deployment schedule for an instance, do the following:\n\n1. In the Google Cloud console, go to the project selector dashboard and select the\n Google Cloud project that contains your instance.\n\n\n [Project selector dashboard](https://console.cloud.google.com/projectselector2/home/dashboard)\n\n \u003cbr /\u003e\n\n2. In the navigation menu, click **CCAI Platform**.\n\n\n [CCAI Platform instances](https://console.cloud.google.com/contact-center-ai-platform)\n\n \u003cbr /\u003e\n\n The **CCAI Platform instances** page displays. The deployment\n schedule is in the **Schedule** column for your instance.\n\nTo change the deployment schedule for an instance, do the following:\n\n1. In the Google Cloud console, go to the project selector dashboard and select the\n Google Cloud project that contains your instance.\n\n\n [Project selector dashboard](https://console.cloud.google.com/projectselector2/home/dashboard)\n\n \u003cbr /\u003e\n\n2. In the navigation menu, click **CCAI Platform**.\n\n\n [CCAI Platform instances](https://console.cloud.google.com/contact-center-ai-platform)\n\n \u003cbr /\u003e\n\n The **CCAI Platform instances** page displays.\n3. For the instance that you want to edit, click more_vert **More options** , and then click\n edit **Edit**.\n\n4. Click **Configure deployments**.\n\n5. In the **Deployment schedule** field, select the deployment schedule that\n you want. If you select **Critical**, you must define your peak business\n hours by creating at least one schedule. To create a schedule, do the\n following:\n\n 1. Click the **Days** field, select the days to include in this schedule,\n and then click **OK**.\n\n 2. In the **Start time** field, enter the start time, including AM or PM.\n Times are in UTC.\n\n 3. In the **End time** field, enter the end time, including AM or PM. Times\n are in UTC.\n\n A summary of your schedule appears in local time.\n 4. Optional: Click keyboard_arrow_up\n **Arrow up** or keyboard_arrow_down\n **Arrow down** to move schedules up or down.\n\n 5. Optional: Click delete **Delete** to\n delete a schedule.\n\n 6. If you need additional schedules, click **Add schedule** and repeat\n these steps.\n\n6. Click **Save**."]]
