For the agent adapter to function properly, certain domains, IP addresses, and ports must be permitted in your network infrastructure. The domains and IP addresses also need to be permitted on any system utilities such as Norton, ESET, McAfee, ZoneAlarm or any other software that controls external connectivity.
CCAI Platform uses carriers' Global Low Latency routing capabilities by default. This dynamic capability uses latency-based DNS lookups to determine your location and routes requests through the nearest data center. You can also set a fixed location if your users are using a DNS server in another region.
If you use a restricted network that requires media IP access to be permitted, Google recommends that you specify the region within your network allowances. As our global presence continues to expand, the media IP address list will be updated.
Ports
The following ports should be permitted for egress connectivity:
- 443 UDP/TCP
- 10,000 to 60,000 UDP (Ephemeral Port Range)
- 4080 UDP/TCP
- 3478 UDP/TCP
- 5349, 5066, 7443 TCP (STUN/TURN)
Media IP ranges
The following table shows the IP address ranges that must be permitted in your network infrastructure to allow the passing of voice traffic through the agent adapter.
Agent adapter (webRTC)
- 36.255.198.128/25
- 50.114.136.128/25
- 50.114.144.0/21
- 64.16.226.0/24
- 64.16.227.0/24
- 64.16.228.0/24
- 64.16.229.0/24
- 64.16.230.0/24
- 64.16.248.0/24
- 64.16.249.0/24
Domains (TCP Traffic on Port 443)
The following domains must be permitted in your network infrastructure:
- General:
- api.ujet.co
- firebaseio.comgstatic.com
- firebasedatabase.app
- ccaiplatform.com
- stun.l.google.com
- stun1.l.google.com
- stun2.l.google.com
- stun3.l.google.com
- stun4.l.google.com
- Twilio:
- chunderw-gll.twilio.com
- chunderw-vpc-gll.twilio.com
- chunderw-vpc-gll-au1.twilio.com
- chunderw-vpc-gll-br1.twilio.com
- chunderw-vpc-gll-de1.twilio.com
- chunderw-vpc-gll-ie1.twilio.com
- chunderw-vpc-gll-jp1.twilio.com
- chunderw-vpc-gll-sg1.twilio.com
- chunderw-vpc-gll-us1.twilio.com
- matrix.twilio.com
- eventgw.twilio.com
- eventgw.us1.twilio.com
- twiliocdn.com
- networktest.twilio.com
- Nexmo:
- api-us-1.nexmo.com
- api-us-2.nexmo.com
- api-sg-1.nexmo.com
- api-eu-1.nexmo.com
- api-eu-2.nexmo.com
- ws-us-1.nexmo.com
- ws-us-2.nexmo.com
- ws-sg-1.nexmo.com
- ws-eu-1.nexmo.com
- ws-eu-2.nexmo.com
- Vonage:
- api-us-3.vonage.com
- api-us-4.vonage.com
- api-eu-3.vonage.com
- api-eu-4.vonage.com
- api-ap-3.vonage.com
- api-ap-4.vonage.com
- ws-us-3.vonage.com
- ws-us-4.vonage.com
- ws-eu-3.vonage.com
- ws-eu-4.vonage.com
- ws-ap-3.vonage.com
- ws-ap-4.vonage.com
- Telnyx:
- stun.telnyx.com
- turn.telynx.com
- sip.telnyx.com
- sip.telnyx.ca
- sip.telnyx.eu
- sip.telnyx.com.au
- rtc.telnyx.com