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Contact Center AI Platform (CCAI Platform) lets you export session data to a
Cloud Storage bucket or an external server. With this
data, you can get insights into calls, chats, emails, queues, agent performance,
virtual agents, and more.
Before you begin
To set up session data export, you must have the following:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eCCAI Platform allows the export of session data, including insights into calls, chats, emails, queues, and agent performance, to a Cloud Storage bucket or external server.\u003c/p\u003e\n"],["\u003cp\u003eSetting up session data export requires a Google Cloud service account with the \u003ccode\u003eStorage Object Admin\u003c/code\u003e role and a corresponding JSON service account key.\u003c/p\u003e\n"],["\u003cp\u003eSession data export is managed through the CCAI Platform portal's Developer Settings, under the Session Data Export pane, and you will need to enable Raw Data Export.\u003c/p\u003e\n"],["\u003cp\u003eWhen setting up session data export, you must provide the name of the Cloud Storage bucket and upload the JSON service account key for authentication, or use a previously uploaded key.\u003c/p\u003e\n"],["\u003cp\u003eYou also have to specify a folder path to store session data, which is a subfolder of your chosen bucket name.\u003c/p\u003e\n"]]],[],null,["# Raw data export\n\nContact Center AI Platform (CCAI Platform) lets you export session data to a\nCloud Storage bucket or an external server. With this\ndata, you can get insights into calls, chats, emails, queues, agent performance,\nvirtual agents, and more.\n\nBefore you begin\n----------------\n\nTo set up session data export, you must have the following:\n\n- A Google Cloud [service\n account](/iam/docs/service-account-overview) with the `Storage Object Admin` role. For more information, see [Create service accounts](/iam/docs/service-accounts-create).\n- A JSON service account key. You use this key in [Set up external storage with Cloud Storage](/contact-center/ccai-platform/docs/external-storage#set-up-cloud-storage). For more information, see [Create a service\n account key](/iam/docs/keys-create-delete#creating). **Caution:** Follow Google Cloud-recommended best practices for storing your key.\n\nExport session data\n-------------------\n\nTo export session data, follow these steps:\n\n1. In the CCAI Platform portal, click **Settings \\\u003e Developer Settings** .\n If you don't see the **Settings** menu, click menu **Menu**.\n\n2. Go to the **Session Data Export** pane, and then click **Manage Data Export\n Settings** . The **Session Data Export** page appears.\n\n3. Click the **Raw Data Export** toggle to the on position.\n\n4. Select **Google Cloud**.\n\n5. In the **Bucket Name** field, enter the name of the\n Cloud Storage bucket where you want to export your session data.\n\n6. Under **Service Account Key (JSON File)** , click **Upload key** to upload your\n JSON service account key for authentication. For more informatoion, see\n [Manage access to service accounts](/iam/docs/manage-access-service-accounts)\n and [Create and delete service account keys](/iam/docs/keys-create-delete).\n\n | **Note:** If you've already uploaded a service account key, you can skip this step.\n7. In the **Folder Path** field, enter the path to the subfolder where you want\n to store your session data, and then click **Save**."]]
