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CCAI Platform Workforce Management (CCAI Platform WFM) is a comprehensive workforce management
solution designed to streamline your workforce operations and empower your
business to achieve its full potential. Our platform offers a suite of
integrated tools that simplify and automate critical tasks involved in managing
your workforce, including scheduling, time tracking, performance management, and
compliance.
Key features and benefits include the following:
Optimize scheduling: Create efficient schedules that align with agent
availability, skills, and business needs. This helps minimize scheduling
conflicts and ensure adequate staffing levels.
Get accurate time tracking: Track agent hours accurately with flexible
time clock options, including web-based interfaces and mobile apps.
Automatically calculate overtime to ensure compliance with labor regulations.
Forecast and budget: Predict future staffing needs based on historical
data and business trends, enabling proactive resource planning and optimized
labor budgeting.
Boost performance: Monitor agent performance, provide timely feedback,
and conduct performance reviews to foster a culture of continuous improvement
and maximize productivity.
Ensure compliance: Stay compliant with complex labor laws and regulations,
including overtime rules, rest breaks, and minimum wage requirements,
minimizing the risk of costly legal issues.
Gain insights: Access powerful analytics and reporting tools that provide
valuable insights into labor costs, productivity trends, attendance patterns,
and other key metrics, empowering data-driven decision making.
Getting started with CCAI Platform WFM
To use CCAI Platform WFM, you must have it enabled for your organization. To
do this, contact your Google Cloud account team or open a Google Cloud
support ticket. CCAI Platform WFM requires that you have a
CCAI Platform instance.
After CCAI Platform WFM is enabled for your organization, you can access the
WFM portal by signing in to the CCAI Platform portal and then navigate to
Operation Management > Workforce Management.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eCCAI Platform WFM streamlines workforce operations through integrated tools for scheduling, time tracking, performance management, and compliance.\u003c/p\u003e\n"],["\u003cp\u003eThe platform optimizes scheduling by creating efficient schedules aligned with employee availability, skills, and business requirements while ensuring adequate staffing.\u003c/p\u003e\n"],["\u003cp\u003eCCAI Platform WFM provides accurate time tracking with flexible options, including automatic overtime calculation to ensure regulatory compliance.\u003c/p\u003e\n"],["\u003cp\u003eIt enables businesses to forecast staffing needs and budget labor costs effectively using historical data and trend analysis.\u003c/p\u003e\n"],["\u003cp\u003eTo access CCAI Platform WFM, it must be enabled for the organization by contacting the Google Cloud account team or opening a support ticket, and requires a pre-existing CCAI Platform instance, incurring additional monthly costs per agent.\u003c/p\u003e\n"]]],[],null,["# Workforce management\n\nCCAI Platform Workforce Management (CCAI Platform WFM) is a comprehensive workforce management\nsolution designed to streamline your workforce operations and empower your\nbusiness to achieve its full potential. Our platform offers a suite of\nintegrated tools that simplify and automate critical tasks involved in managing\nyour workforce, including scheduling, time tracking, performance management, and\ncompliance.\n\nKey features and benefits include the following:\n\n- **Optimize scheduling**: Create efficient schedules that align with agent\n availability, skills, and business needs. This helps minimize scheduling\n conflicts and ensure adequate staffing levels.\n\n- **Get accurate time tracking**: Track agent hours accurately with flexible\n time clock options, including web-based interfaces and mobile apps.\n Automatically calculate overtime to ensure compliance with labor regulations.\n\n- **Forecast and budget**: Predict future staffing needs based on historical\n data and business trends, enabling proactive resource planning and optimized\n labor budgeting.\n\n- **Boost performance**: Monitor agent performance, provide timely feedback,\n and conduct performance reviews to foster a culture of continuous improvement\n and maximize productivity.\n\n- **Ensure compliance**: Stay compliant with complex labor laws and regulations,\n including overtime rules, rest breaks, and minimum wage requirements,\n minimizing the risk of costly legal issues.\n\n- **Gain insights**: Access powerful analytics and reporting tools that provide\n valuable insights into labor costs, productivity trends, attendance patterns,\n and other key metrics, empowering data-driven decision making.\n\nGetting started with CCAI Platform WFM\n--------------------------------------\n\nTo use CCAI Platform WFM, you must have it enabled for your organization. To\ndo this, contact your Google Cloud account team or open a Google Cloud\nsupport ticket. CCAI Platform WFM requires that you have a\nCCAI Platform instance.\n| **Note:** Using CCAI Platform WFM incurs an additional cost per agent per month.\n\nAfter CCAI Platform WFM is enabled for your organization, you can access the\nWFM portal by signing in to the CCAI Platform portal and then navigate to\n**Operation Management \\\u003e Workforce Management**."]]
