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When on a call, you can create a conference call by adding a vendor or any other
outside participant to a call. You can also call another party and speak to them
while the first caller is on hold, then return to the first caller
without connecting the two callers.
To add a third party to an active call, do the following:
Click Hold to place the current caller on hold.
Click Add Party. The dial pad appears.
In the dial pad, enter the third party number.
Click Call to start the call to the third party. Both the first caller
and the third party are displayed in the agent adapter. You can put either
of these parties on hold if needed. When a party is on hold they hear hold
music but not your conversation.
After a third party is added, do one of the following:
Stay on the line to participate in the conference call, and
then click Done when you are finished.
Click Done to leave the call and let the remaining
participants complete the call without you. This option is available only
if your administrator has configured it.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[],[],null,["# Add a third party to a call\n\nWhen on a call, you can create a conference call by adding a vendor or any other\noutside participant to a call. You can also call another party and speak to them\nwhile the first caller is on hold, then return to the first caller\nwithout connecting the two callers.\n\nTo add a third party to an active call, do the following:\n\n1. Click **Hold** to place the current caller on hold.\n\n2. Click **Add Party**. The dial pad appears.\n\n3. In the dial pad, enter the third party number.\n\n4. Click **Call** to start the call to the third party. Both the first caller\n and the third party are displayed in the agent adapter. You can put either\n of these parties on hold if needed. When a party is on hold they hear hold\n music but not your conversation.\n\n5. After a third party is added, do one of the following:\n\n - Stay on the line to participate in the conference call, and\n then click **Done** when you are finished.\n\n - Click **Done** to leave the call and let the remaining\n participants complete the call without you. This option is available only\n if your administrator has configured it."]]
