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When a user signs into the CCAI Platform portal or the agent adapter the user
remains signed in until the user signs out or the inactivity timeout is reached.
The inactivity timeout settings is in minutes with a default value of 1440 (24
hours).
The timeout setting applies to all user accounts, including those used
for dashboard monitoring screens. To change the timeout setting follow these steps:
In the CCAI Platform portal, go to Settings > Operation Management > Timeout on
CCAI Platform.
Enter the timeout threshold in minutes (default value is 1440).
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-04 UTC."],[[["Users remain signed into the CCAI Platform portal and agent adapter until they sign out or reach the inactivity timeout."],["The default inactivity timeout for all users is 1440 minutes (24 hours)."],["The timeout setting applies universally to all user accounts, including those for dashboard monitoring."],["You can modify the timeout duration by navigating to **Settings** \u003e **Operation Management** \u003e **Timeout on CCAI Platform** in the portal."],["After entering a new timeout value in minutes, click **Set General** to save the updated setting."]]],[]]
