Stay organized with collections
Save and categorize content based on your preferences.
When a user signs into the CCAI Platform portal or the agent adapter the user
remains signed in until the user signs out or the inactivity timeout is reached.
The inactivity timeout settings is in minutes with a default value of 1440 (24
hours).
The timeout setting applies to all user accounts, including those used
for dashboard monitoring screens. To change the timeout setting follow these steps:
In the CCAI Platform portal, go to Settings > Operation Management > Timeout on
CCAI Platform.
Enter the timeout threshold in minutes (default value is 1440).
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eUsers remain signed into the CCAI Platform portal and agent adapter until they sign out or reach the inactivity timeout.\u003c/p\u003e\n"],["\u003cp\u003eThe default inactivity timeout for all users is 1440 minutes (24 hours).\u003c/p\u003e\n"],["\u003cp\u003eThe timeout setting applies universally to all user accounts, including those for dashboard monitoring.\u003c/p\u003e\n"],["\u003cp\u003eYou can modify the timeout duration by navigating to \u003cstrong\u003eSettings\u003c/strong\u003e > \u003cstrong\u003eOperation Management\u003c/strong\u003e > \u003cstrong\u003eTimeout on CCAI Platform\u003c/strong\u003e in the portal.\u003c/p\u003e\n"],["\u003cp\u003eAfter entering a new timeout value in minutes, click \u003cstrong\u003eSet General\u003c/strong\u003e to save the updated setting.\u003c/p\u003e\n"]]],[],null,["# User inactivity timeout\n\nWhen a user signs into the CCAI Platform portal or the agent adapter the user\nremains signed in until the user signs out or the inactivity timeout is reached.\nThe inactivity timeout settings is in minutes with a default value of 1440 (24\nhours).\n\nThe timeout setting applies to all user accounts, including those used\nfor dashboard monitoring screens. To change the timeout setting follow these steps:\n\n1. In the CCAI Platform portal, go to **Settings** \\\u003e **Operation Management** \\\u003e **Timeout on\n CCAI Platform**.\n\n2. Enter the timeout threshold in minutes (default value is 1440).\n\n3. Click **Set General** to save."]]
