Access queue menu settings

You can access the settings for a queue in the following ways:

• Browse for queue settings

• Open a stand-alone queue settings page

You can find instructions for configuring queue settings in Queue and menu settings, Multicast and deltacast, and other pages in the Routing section of the documentation.

Browse for queue settings

If you have many queues, browsing for a queue is a practical way to find queue settings.

To browse for queue settings, follow these steps:

1. In the CCAI Platform portal, click Settings > Queue. If you don't see the Settings menu, click menu Menu.

2. Click Edit / View for the channel type of your queue.

3. In the Menu Structure pane, browse for a queue, and then click it. Its settings appear.

4. Optional: To quickly open this queue's stand-alone queue settings page later, get the following values from the URL of the current page:

   • The queue ID: for example, 29 in id=29

   • The queue language: for example, en in language=en

Open a stand-alone queue settings page

You can quickly access a queue's settings by opening its stand-alone queue settings page. A stand-alone queue settings page loads faster than a settings page that you browse for, and you can open it directly with a URL. You can also open stand-alone queue settings pages from the Queues menu and the Phone Number Management pane.

Open a stand-alone queue settings page using a URL

To open a stand-alone queue settings page using a URL, enter the following in your browser:

https://YOUR_CCAAS_HOST/queues/QUEUE_ID/LANGUAGE

Replace the following:

• YOUR_CCAAS_HOST: your Contact Center AI Platform (CCAI Platform) host

• QUEUE_ID: the queue ID. To get this value, see Browse for queue settings.

• LANGUAGE: the queue language. To get this value, see Browse for queue settings.

Open a stand-alone queue settings page from the Queues menu

To open a stand-alone queue settings page from the Queues menu, follow these steps:

1. In the CCAI Platform portal, click Queues. If you don't see the Queues menu, click menu Menu.

2. If you don't see your queue, use the Search Queue field to search for it.

3. In the Queue Name column, click your queue. The stand-alone queue settings page for that queue appears. To quickly return to this settings page later, bookmark it.

Open a stand-alone queue settings page from the Phone Number Management page

To open a stand-alone queue settings page from the Phone Number Management page, follow these steps:

1. In the CCAI Platform portal, click Settings > Call. If you don't see the Settings menu, click menu Menu.

2. In the Phone Numbers pane, click Phone Number Management.

3. In the Assigned Queues / Agents column, click your queue. The stand-alone queue settings page for that queue appears. To quickly return to this settings page later, bookmark it.