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After the call is completed, click End call. You will see a screen
indicating that the call has ended along with an option to call the customer
back if needed, or to move to the next agent status.
(Optional) If Wrap-Up is enabled you will be placed into the Wrap-up screen
after the call has ended. Here, you can set your case disposition and complete
your notes. After the disposition and notes are complete, click Submit to
add them to the CRM. If your wrap-up time is exceeded, your status will
automatically change and a banner notification will appear to indicate next
steps. After you click Submit you will see a new banner notification
indicating that the wrap-up was successfully sent. You must manually set your
status to Available in order to receive new calls.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[],[],null,["# End a call\n\nAfter the call is completed, click **End call**. You will see a screen\nindicating that the call has ended along with an option to call the customer\nback if needed, or to move to the next agent status.\n\n**(Optional) If Wrap-Up is enabled** you will be placed into the Wrap-up screen\nafter the call has ended. Here, you can set your case disposition and complete\nyour notes. After the disposition and notes are complete, click **Submit** to\nadd them to the CRM. If your wrap-up time is exceeded, your status will\nautomatically change and a banner notification will appear to indicate next\nsteps. After you click **Submit** you will see a new banner notification\nindicating that the wrap-up was successfully sent. You must manually set your\nstatus to **Available** in order to receive new calls."]]
