User status represents a state that an agent can be in at any time. Each status (either out-of-the-box or a newly configured status) is represented in a single object, such as the following:
[
{
"id": 0,
"wfm_id": 0,
"name": "string",
"color": "string"
}
]
User statuses
Endpoint:
Method: GET
Type:
URL: https://{{subdomain}}.{{domain}}/manager/api/v1/user_statuses
More example Requests/Responses:
Example request: User statuses
Body: None
Example response: User statuses
[
{
"id": 0,
"name": "Available",
"color": "green",
"wfm_id": 11
},
{
"id": -1,
"name": "Unavailable",
"color": "red",
"wfm_id": 12
},
{
"id": -2,
"name": "Break",
"color": "yellow",
"wfm_id": 29
},
{
"id": -3,
"name": "Special Task",
"color": "pink",
"wfm_id": 30
},
{
"id": -4,
"name": "Meal",
"color": "brown",
"wfm_id": 31
},
{
"id": -5,
"name": "Missed Call",
"color": "blue_grey",
"wfm_id": 32
},
{
"id": -6,
"name": "Wrap-up",
"color": "purple",
"wfm_id": 33
},
{
"id": -7,
"name": "In-call",
"color": "light_blue",
"wfm_id": 34
},
{
"id": -8,
"name": "In-chat",
"color": "indigo",
"wfm_id": 35
},
{
"id": -10,
"name": "Offline",
"color": "grey",
"wfm_id": 36
},
{
"id": 5,
"name": "Meal",
"color": "green",
"wfm_id": 45
}
]
Status Code: 200