Connector logs help you identify and troubleshoot potential issues with
custom or commercial connectors.
To view connector logs, follow these steps:
Go to SOAR Settings > Ingestion > Connectors.
Select the relevant connector and click the Logs tab.
Click the Enable Log Collection toggle to on and select the required level
from the Log level menu.
Click
autorenew
Refresh to display the newly collected logs on the page.
After three hours, the Enable Log Collection toggle turns off automatically, and
the timer stops. You can choose to disable it manually at any time. The
logs remain visible on the page until the next time you enable log collection.
Each log entry has an icon that identifies the issue with a short description.
Click View More to see the full log details.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-12 UTC."],[],[],null,[]]
