You can define templates for recurring emails, so that they can be sent by
scripts and can be also sent automatically with playbooks.
To create a new email template:
Navigate to Settings > Environments > Email templates.
Click add on the top right of
the screen.
Enter in the Email message as well as name and environment. Note that this
email template is capable of extracting information from
cases/events/entities and more that are available in the Google Security Operations case
using the Placeholder. In this picture, you can see "Case.Name"
inside square brackets, which will get the name of the case in which the
email action is taken.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["Email templates can be created for recurring emails to be sent by scripts or automatically with playbooks."],["Templates are defined within the Settings, under Environments and then Email templates."],["When creating a template you need to enter the Email message, name, and environment."],["Placeholders can be used in the message body, allowing for information extraction from cases, events, entities, etc."]]],[]]
