Track case response and closure times

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This document explains how to measure case handling time in Google Security Operations using dashboards. You can track how long it takes to complete case-related processes, with breakdowns by attributes, such as stage or priority.

The following example demonstrates how to create a dashboard table widget that displays the average case handling times, by case priority, for analysts working in the default environment:

  1. Go to SOAR Dashboards.
  2. Click add Add Widget.
  3. In the Widget Settings dialog, enter Case Handling Time as the Title, and then choose a widget width.
  4. Under Chart Type, select Table (the default is Pie Chart).
  5. Configure the Table settings as follows:
    • Number of = Cases
    • Calculate field = Handling avg time
    • Axis A = Environment
    • Axis B = Priority
  6. Click Create. The new widget appears on the dashboard and shows the average time analysts take to handle cases in the default environment, grouped by case priority.

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