In Your Workdesk, the My Cases tab contains cases assigned to you, your
role, or cases where you are mentioned.
Viewing case details in the side drawer
To view more details about a specific case, click View Details next to
the case. This will open the View Details side drawer, which displays
additional case details, including the highlighted information. If you need even
more detailed information or want to configure a service-level agreement (SLA),
click Go to case.
Accessing SLAs for alerts
To view SLAs for alerts for a specific case, hold the pointer over SLA for Alerts.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-24 UTC."],[[["\u003cp\u003eThe \u003cstrong\u003eMy Cases\u003c/strong\u003e tab in \u003cstrong\u003eYour Workdesk\u003c/strong\u003e displays cases assigned to you, your role, or where you are mentioned.\u003c/p\u003e\n"],["\u003cp\u003eClicking \u003cstrong\u003eView Details\u003c/strong\u003e next to a case opens a side drawer with further information about it.\u003c/p\u003e\n"],["\u003cp\u003eFor access to even more detail on a case, or to configure its service level agreement, select \u003cstrong\u003eGo to case\u003c/strong\u003e.\u003c/p\u003e\n"],["\u003cp\u003eYou can view SLAs for alerts by hovering over the \u003cstrong\u003eSLA for Alerts\u003c/strong\u003e section within a case.\u003c/p\u003e\n"]]],[],null,[]]
SLA for Alerts.
