This document explains how to create and manage case-specific or general
tasks, and assign them to a SOC role or team member. You can perform these
actions directly from Cases>Case Wall or
Your Workdesk>My Tasks.
Add a task from the Case Wall
To add a task from the Case Wall, follow these steps:
In the case Overview tab, click Case Task.
In the Add Task dialog, enter the title, SOC role or team member, task content, and due date.
Click Save.
Assign the SOC role or team member
To change the SOC role or team member assigned to the case, follow these steps:
from the Case Wall, click Tasks.
Select the task you want to assign.
Click the list next to Assigned to:.
Select the required SOC role or team member. The assignment is updated.
Close a task
To close a task, follow these steps:
from the Case Wall, click Tasks.
Select the task you want to close.
Click Mark as done.
Enter a comment in the Commentfield and then click Send.
Manage tags in cases
Tags help you keep track of your cases and categorize them in meaningful
ways. You can quickly identify cases by searching for them according to
their tags.
You can manage tags from the following places:
Case top bar: manually add and remove tags from the case: in the case top bar, click Manage Tags.
Playbooks: Trigger a playbook on a tag name by using the tag trigger. You
can also add a case tag to a playbook block: select a playbook block, click Open Step Selection, and in the Triggers tab, select Tag Name.
Add a case tag
To add a case tag, follow these steps:
Go to the Cases page and select a case you want to add a tag to.
Click
sell
Manage Tags.
In the Manage Tags dialog, enter the name of the tag or select one from the list, and then press Enter
.
Click Add.
Remove a case tag
To remove a tag from a case, follow these steps:
Click sellManage Tags.
In the Manage Tags dialog, click
close
on the tag you want to remove; the tag is removed from the case.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eYou can create and manage tasks directly from the Cases page or Your Workdesk in Google SecOps.\u003c/p\u003e\n"],["\u003cp\u003eTasks can be assigned to specific SOC roles or team members within the platform.\u003c/p\u003e\n"],["\u003cp\u003eAdding a new task requires entering a title, assignee, content, and due date via the Add Task dialog box.\u003c/p\u003e\n"],["\u003cp\u003eYou can reassign an existing task to a different SOC role or team member through the task's menu.\u003c/p\u003e\n"],["\u003cp\u003eTasks can be marked as complete by selecting "Mark as done" and adding a closing comment.\u003c/p\u003e\n"]]],[],null,["# Track tasks and tags in cases\n=============================\n\nSupported in: \nGoogle secops [SOAR](/chronicle/docs/secops/google-secops-soar-toc) \nThis document explains how to create and manage case-specific or general\ntasks, and assign them to a SOC role or team member. You can perform these\nactions directly from **Cases** \\\u003e **Case Wall** or\n**Your Workdesk** \\\u003e **My Tasks**.\n\nAdd a task from the Case Wall\n-----------------------------\n\nTo add a task from the Case Wall, follow these steps:\n\n1. In the case **Overview** tab, click **Case Task**.\n2. In the **Add Task** dialog, enter the title, SOC role or team member, task content, and due date.\n3. Click **Save**.\n\nAssign the SOC role or team member\n----------------------------------\n\nTo change the SOC role or team member assigned to the case, follow these steps:\n\n1. from the Case Wall, click **Tasks**.\n2. Select the task you want to assign.\n3. Click the list next to **Assigned to:**.\n4. Select the required SOC role or team member. The assignment is updated.\n\nClose a task\n------------\n\nTo close a task, follow these steps:\n\n1. from the Case Wall, click **Tasks**.\n2. Select the task you want to close.\n3. Click **Mark as done**.\n4. Enter a comment in the **Comment** field and then click **Send**.\n\nManage tags in cases\n--------------------\n\n\nTags help you keep track of your cases and categorize them in meaningful\nways. You can quickly identify cases by searching for them according to\ntheir tags.\n\nYou can manage tags from the following places:\n\n- **Case top bar** : manually add and remove tags from the case: in the case top bar, click **Manage Tags**.\n- **Main menu** : Click **Settings \\\u003e Case Data \\\u003e Tags** : see [Define tags in cases](/chronicle/docs/soar/investigate/working-with-cases/define-tags-in-cases-admin).\n- **Playbooks** : Trigger a playbook on a tag name by using the tag trigger. You can also add a case tag to a playbook block: select a playbook block, click **Open Step Selection** , and in the **Triggers** tab, select **Tag Name**.\n\n| **Note:** To add or manage case tags, the SLA module must be enabled in your environment, in addition to standard Case Management permissions.\n\n### Add a case tag\n\nTo add a case tag, follow these steps:\n\n1. Go to the **Cases** page and select a case you want to add a tag to.\n2. Click sell **Manage Tags**.\n3. In the **Manage Tags** dialog, enter the name of the tag or select one from the list, and then press **Enter**\n.\n4. Click **Add**.\n\n### Remove a case tag\n\nTo remove a tag from a case, follow these steps:\n\n1. Click sell**Manage Tags**.\n2. In the **Manage Tags** dialog, click close on the tag you want to remove; the tag is removed from the case.\n\n**Need more help?** [Get answers from Community members and Google SecOps professionals.](https://security.googlecloudcommunity.com/google-security-operations-2)"]]
Case Task.