How to close cases

You can close a case once it's resolved. There are several ways to close a case:

• Directly from the Case top menu.
• For multiple cases, close a case from either the Side-by-Side view or the List view.
• From the Search page.

To close a single case from the Case top menu, follow these steps:

1. Drill down to a case, then click Close Case in the top right corner of the page.

2. In the Close Case dialog, select a valid reason and a root cause for closing the case, and enter any additional comments. These comments will be posted on the Case Wall.

3. Click Close.

To close multiple cases from the Cases queue in the side-by-side view, follow these steps:

1. Click Select multiple cases.

2. Select the relevant cases in the Cases queue.
3. Click format_list_bulleted Close Cases/Merge Cases and select Close Cases.

4. In the Close Case dialog, select a valid reason and a root cause for closing the case and enter any additional comments. These comments will be posted on the Case Wall.
5. Click Close.

To close multiple cases from the Cases queue in the List View, follow these steps:

1. Select the relevant cases in the Cases queue.
2. Click Close cases located in the top right of the page.

3. In the Close Case dialog, select a valid reason and a root cause for closing the case and enter any additional comments. These comments will be posted on the Case Wall.
4. Click Close.

To close multiple cases from the Search page, follow these steps:

1. Go to the Search page.
2. Select the relevant cases using any of the filters.
3. In the results list, select the cases you want to close.
4. In the Close Case dialog, select a valid reason and a root cause for closing the case, enter any additional comments, and then click Close.