At times, the only way to troubleshoot problems on the customer's platform is to allow Google Support to create a
user to access your instance.
To enable Google Support to access your instance:
Navigate to Settings > Advanced > Support Access.
Toggle the Enable Access to on.
Choose the required SOC Role, Permission Group and Environments.
These settings determine what the Google User can access. Make sure that the
permission group you choose has the correct edit/view settings for the modules
they need to access.
Select the time period. This should match the time period you defined in your
local Settings. The time period specifies the amount of time the Support user has
access to your system. If you specify a longer time period and the Google Support
user has finished the job, you can toggle off the Support Access which will
delete the user. The maximum setting is one month, but you can edit it to add more time.
Click Save. The details are saved and used to create users for Google Support.
Once the user is created, they appear on the screen.