Use Case Chat to collaborate in real time

This document explains how to use the Case Chat feature in Google Security Operations to collaborate in real time. Case Chat provides a secure and convenient, built-in messaging experience that lets you and other team members (with access to a case) communicate directly within the platform.

Available features include:

• Mention specific users or SOC roles to trigger email notifications. When you mention a role, all users assigned to that role are notified.
• Pin important messages to the Case Wall, to make them easier to find and reference.

Send a message in Case Chat

To chat with other members within a case, follow these steps:

1. Click Chat to open the side drawer.
2. To mention someone, enter alternate_email alternate_email and the user's name or role.
3. Optional: Attach one or more files.
4. Click Send.
5. Opotional: To pin your message to the Case Wall, hold the pointer over the message and click Pin to Case Wall.