Service limits

Supported in:

Ingestion limits

Type Default amount Maximum amount
Alerts per day According to license According to license
Alerts per case 20 alerts 30 alerts as defined in the platform. Can be increased up to 90 alerts based on customer request
Alert size 8 million characters (approximately 8MB) per alert. 8 million characters (8MB) per alert. An alert over 8MB is subject to trimming. For more information, see Handle large alerts.
Events in alert 500 events 500 events (events that exceed the amount are removed from the alert)
Entities in alert or case 500 entities in the same case or alert 500 entities in the same case or alert
Relations in alert or case 500 relations in the same case or alert 500 relations in the same case or alert. The same case or alert can contain both 500 entities and 500 relations.
Timeframe for grouping alerts 2 hours 24 hours
Timeframe for overflow case grouping 2 hours 24 hours. For more information, see Define alert overflow.
Alert grouping into overflow case 50 100

Playbook limits

Type Default amount Maximum amount
Playbooks per day Based on the amount of alerts according to your license (calculation is that each alert will have one playbook automatically attached) Based on the amount of alerts according to your license
Playbooks per alert 10 in total - 1 automatically and 9 can be manually added 10 in total
Parallel actions 5 actions per step 5 actions. For more information, see Using parallel actions.
Playbook sync actions run time 10 minutes 20 minutes
Playbook async actions runtime
  • 10 minutes for script timeout
  • 1 hour for async polling interval
  • 1 day for async action timeout
  • 20 minutes for script timeout
  • 24 hours for async polling interval
  • 1 day for async action timeout
Playbook JSON result 15 MB 15 MB

Case and User Management limits

Type Default amount Maximum amount
Case - entity properties 100 properties per entity 100 properties per entity
File size uploaded on case wall 50 MB 50 MB
Roles in platform 20 roles 20 roles

System limits

Type Default amount Maximum amount
Data retention 12 months 60 months
API rate 900 requests per minute N/A
Size of libraries added to IDE integration N/A 500 MB
Manual Python execution:
  • Run connector once
  • Run manual action
  • IDE - Play item
 5 minute timeout 5 minute timeout