There are several types of users in the Google Security Operations SOAR platform and the collaborator user is a hybrid between a basic user and a view-only user.
As such, a collaborator user can be given various Permissions to selected modules within the platform. This enables either an MSSP or an Enterprise company to easily collaborate, run joint investigations, and chat about cases in real-time with their customers or end users.
The collaboration user can be given view only or edit access by the SOC manager to the following places in the Platform:
Dashboards
Search
Cases: A collaborator can have access to a Case and see an Alert View specifically designed for their role. For more information on
defining customized Alert views, click Define Customized Alert Views from the Playbook Designer.
Entity Explorer
Reports
Command Center
SLA
Workdesk: You can assign a Manual action (or an entire Playbook block) in the Playbook to a collaborator user as well as writing a
targeted message to them in the Playbook action. The collaborator will see this message waiting for them in both the Pending Actions widget in the Playbook customized overview and in their Workdesk.
For more information on how to assign an action to a collaborator, see Assign Actions and Playbook Blocks.
Workdesk: My Requests: In addition, the collaborator user has access to a tab called My Requests. Here, the user can choose to ask
for a specific request from a selection of pre-defined Requests.
For information on how to define requests for collaborator users, click Define requests for users (Admin).
For information on choosing a specific request as a Collaborator user, click Filling out a Request.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eCollaborator users in Google Security Operations SOAR offer a hybrid role between basic and view-only users, allowing for tailored permissions to specific modules.\u003c/p\u003e\n"],["\u003cp\u003eThis user type facilitates real-time collaboration, enabling MSSPs or enterprises to conduct joint investigations and communicate with customers or end-users directly within the platform.\u003c/p\u003e\n"],["\u003cp\u003eCollaborator users can access Dashboards, Search, Cases, Entity Explorer, Reports, Command Center, SLA, and Workdesk, with permissions granted by the SOC manager.\u003c/p\u003e\n"],["\u003cp\u003eWithin Workdesk, collaborators can receive targeted messages and assigned tasks via Playbook actions, enhancing communication and task delegation.\u003c/p\u003e\n"],["\u003cp\u003eCollaborators can utilize the "My Requests" tab to initiate specific, predefined requests, streamlining interaction with the platform and the SOC team.\u003c/p\u003e\n"]]],[],null,["# Benefits of adding a collaborator user\n======================================\n\nSupported in: \nGoogle secops [SOAR](/chronicle/docs/secops/google-secops-soar-toc) \nThere are several types of users in the Google Security Operations SOAR platform and the collaborator user is a hybrid between a basic user and a view-only user.\n\nAs such, a collaborator user can be given various Permissions to selected modules within the platform. This enables either an MSSP or an Enterprise company to easily collaborate, run joint investigations, and chat about cases in real-time with their customers or end users.\n\nFor more information on how to create a collaborator user, refer to [Create a Collaborator user](/chronicle/docs/soar/admin-tasks/user-soar-only/create-a-collaborator-user).\n\nThe collaboration user can be given view only or edit access by the SOC manager to the following places in the Platform:\n\n- **Dashboards**\n- **Search**\n- **Cases:** A collaborator can have access to a Case and see an Alert View specifically designed for their role. For more information on defining customized Alert views, click [Define Customized Alert Views from the Playbook Designer](/chronicle/docs/soar/respond/working-with-playbooks/define-customized-alert-views-from-playbook-designer).\n- **Entity Explorer**\n- **Reports**\n- **Command Center**\n- **SLA**\n- **Workdesk:** You can assign a Manual action (or an entire Playbook block) in the Playbook to a collaborator user as well as writing a targeted message to them in the Playbook action. The collaborator will see this message waiting for them in both the Pending Actions widget in the Playbook customized overview and in their Workdesk. \n For more information on how to assign an action to a collaborator, see [Assign Actions and Playbook Blocks](/chronicle/docs/soar/respond/working-with-playbooks/assign-actions-and-playbook-blocks).\n- **Workdesk: My Requests** : In addition, the collaborator user has access to a tab called My Requests. Here, the user can choose to ask for a specific request from a selection of pre-defined Requests. \n For information on how to define requests for collaborator users, click [Define requests for users (Admin)](/chronicle/docs/soar/admin-tasks/configuration/define-requests-for-users-admin). \n For information on choosing a specific request as a Collaborator user, click [Filling out a Request](/chronicle/docs/soar/overview-and-introduction/your-workdesk/filling-out-request-from-workdesk). \n\n**Need more help?** [Get answers from Community members and Google SecOps professionals.](https://security.googlecloudcommunity.com/google-security-operations-2)"]]
