Enhanced Support
Designed to provide fast response times, a robust set of services, and the technical support necessary for workloads in production.
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Ideal for workloads in production, with 1-hour response time
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Unlimited 24/7 support access in multiple channels and languages
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Systems and services that boost your productivity and efficiency
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Ability to further tailor your experience with Value-Add Services
Key features
Boost your productivity and efficiency, and have more opportunities to contact Support
Case escalation: increased attention when you need it
Escalate cases that have a growing impact on your business, ensuring you have additional attention and resources dedicated to fixing the issue.
Third-Party Technology Support: help with multiple technologies
You can rely on our technical experts, who are skilled in diagnosing and troubleshooting issues, regardless of the origin.
APIs: programmatically manage your Google Cloud operations
Cloud Support API: Connect your case management system to maintain a single system of record and cascade changes to and from Google Cloud.
Active Assist Recommender API: Adopt ML-powered recommendations at scale, build powerful integrations, and create reports for all the recommendations in your organization.
Value-Add Services: tailored to your business needs
Technical Account Advisor Service: Delivers proactive technical guidance that empowers you from onboarding, to optimizing cloud operations, from experts who are invested in your organization’s success.
Planned Event Support: Get system readiness for successful peaks events, quick tech support responses during the event, and reach your strategic business goals.
Assured Support: Delivers the essential compliance controls for regulatory governance.
See Purchasing and Signing up for Enhanced Support or follow the video's step-by-step guidance.
"Our expectations were surpassed with the addition of Enhanced Support, because it has provided us with a top notch, easy to onboard, streamlined, and very efficient experience."
Wade Williams, Chief Technology Officer, Order My Gear
Compare features
The Customer Care portfolio
Standard Support
Enhanced Support
Premium Support
Pricing
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$29/month + 3% of monthly charges
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$500/month +3% of monthly charges
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$12.5K/month +4% of monthly charges
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P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
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P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
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P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
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8/5 response for high-impact issues
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24/7 response for high- and critical-impact issues
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24/7 response for high- and critical-impact issues
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English
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English, Japanese, Mandarin, Chinese, and Korean
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English, Japanese, Mandarin, Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
-
$29/month + 3% of monthly charges
-
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
-
8/5 response for high-impact issues
-
English
Multi-channel billing and technical support
Pricing
-
$500/month +3% of monthly charges
-
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
-
24/7 response for high- and critical-impact issues
-
English, Japanese, Mandarin, Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
-
$12.5K/month +4% of monthly charges
-
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
-
24/7 response for high- and critical-impact issues
-
English, Japanese, Mandarin, Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
Google Cloud Customer Care services pricing
Pricing for Standard Support, Enhanced Support, and Premium
Support consist of a monthly fixed base fee, plus a
percentage for monthly charges. To generate an estimate, use
the
Google Cloud Pricing Calculator.
Purchase Standard Support
or
purchase Enhanced Support.
Contact sales to
purchase Premium Support.
Basic Support | Standard Support | Enhanced Support | Premium Support |
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Multi-channel billing support, included | $29 per month + 3% of monthly charges fee | $500 per month + 3% of monthly charges fee | $12.5K per month + 4% of monthly charges fee; estimate cost with Google Cloud Pricing Calculator or contact sales to learn more |
*Pricing subject to change