Google Cloud Customer Care
The Customer Care portfolio
Standard Support
Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.
Enhanced Support
Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
-
$29/month + 3% of monthly charges
-
$500/month +3% of monthly charges
-
$12.5K/month +4% of monthly charges
-
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
-
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
-
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
-
8/5 response for high-impact issues
-
24/7 response for high- and critical-impact issues
-
24/7 response for high- and critical-impact issues
-
English
-
English, Japanese, Mandarin Chinese, and Korean
-
English, Japanese, Mandarin Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Recommended for workloads under development, kickstart your cloud journey with unlimited access to tech support. Troubleshoot, test, and explore.
Pricing
-
$29/month + 3% of monthly charges
-
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
-
8/5 response for high-impact issues
-
English
Multi-channel billing and technical support
Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support.
Pricing
-
$500/month +3% of monthly charges
-
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
-
24/7 response for high- and critical-impact issues
-
English, Japanese, Mandarin Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
-
$12.5K/month +4% of monthly charges
-
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
-
24/7 response for high- and critical-impact issues
-
English, Japanese, Mandarin Chinese, and Korean
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Ready to get started? Sign up for Google Cloud Customer Care today
Visit our Managed Service Providers and learn about partner-led Premium Support.
Value-Add Services
Boost your capabilities in the cloud with Value-Add Services. Available as an additional purchase for Enhanced and Premium Support customers.
Technical Account Advisor Service
The Technical Account Advisor Service helps your business get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.
Exclusive to Enhanced Support customers.
Planned Event Support
Your critical planned events are at the heart of your organization's strategy. Get system readiness for successful peaks. Start with an Architecture Essentials Review, then gain accelerated response time of just 15 mins for P1 issues during the event. And after, receive a performance summary report to review performance and improvement opportunities. Exclusive to Enhanced Support customers.
Assured Support
When regulatory governance is paramount, Assured Support helps you to reach your compliance objectives while meeting operational demands for geographical locations and personnel conditions, including FedRAMP High, IL4, and CJIS.
Assured Support is available as an additional purchase for Premium Support and Enhanced Support customers (US, EU, Australia, Canada, and Israel).
Mission Critical Services
Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.
Exclusive to Premium Support customers.
Our customers' experiences
See how Customer Care was key for our customers' businesses.
"The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support."
Karl D'Adamo, Senior Director of Engineering, Snapchat
Learn more about Google Cloud Customer Care.
Visit the Google Cloud Technical Support Services Guidelines.
Learn more about Google Cloud available languages and hours for cloud support for English, Japanese, Mandarin, and Korean.
Visit Apigee and Looker for more details on those support services.