Backint agent for SAP HANA diagnostic information

For problems that are related to the Backint agent, provide the following information to Cloud Customer Care as soon as you can:

• A complete and detailed description of the problem or error, including:

  • The current application or system state.
  • The date and time when the error occurred.

• The SAP HANA version.

• The SAP HANA node names and their roles. If the node names are different than the host VM names, include the corresponding VM names.

• From each HANA node, an archive file of the Backint agent log and configuration files.

  Use the following command to create the archive file, name it, and add the files:

  find /usr/sap/[A-Z][A-Z0-9][A-Z0-9]/SYS/global/hdb/opt/backint/backint-gcs/ \( -name parameters.txt -o -name "installation.log" -o -name \
  "VERSION.txt" -o -name "logging.properties" -o -name "logs" \) | xargs  tar -czf $(hostname)_backint.gz

• A copy of the SAP HANA global.ini file.

• A full system dump of the SYSTEMDB and the tenant DB.

  To create a system dump, see SAP Note 1732157 - Collecting diagnosis information for SAP HANA [VIDEO].

• The account name and roles of the IAM service account that the Backint agent is using to access Cloud Storage.