Provide a complete and detailed description of the problem, including the
version of BigQuery Connector for SAP and the date and time when the problem
occurred.
To see the version of BigQuery Connector for SAP that you are using, complete the
following steps:
Version 2.8 and later
In SAP GUI, execute the transaction /GOOG/BQC_VERSION.
A dialog appears with the version of the BigQuery Connector for SAP installed
on your system.
Previous versions
In the SAP GUI, enter the transaction SE24.
Enter the class name /GOOG/CL_GCP_CLIENT_BQ.
Click Display, and then navigate to the Attributes tab.
For attribute C_USER_AGENT, note the value set in the
Initial value column. If the column doesn't show the entire string,
then expand it.
Error messages encountered
Provide the error messages that you encountered in BigQuery Connector for SAP.
Include details such as the screen or transaction where you encountered the
issue, or a screenshot.
LTRC settings
For the required mass transfer ID in the transaction LTRC, provide the details
of the settings specified in the Administration data tab.
BigQuery Connector for SAP configuration
Provide the following configuration details:
Client key configurations specified in the table /GOOG/CLIENT_KEY. For
more information, see the appropriate guide:
Service mapping configurations specified in the table /GOOG/SERVIC_MAP.
Parameter settings specified in the table /GOOG/BQ_PARAM. For more
information, see
Advanced settings.
Mass transfer configuration for BigQuery Connector for SAP that is specified in
the transaction /GOOG/SLT_SETTINGS.
Table settings specified for tables included in the mass transfer ID.
Field settings for the tables specified in the transaction
/GOOG/SLT_SETTINGS.
SAP system environment details
Provide the following environment details of your SAP system:
Specify if your SAP system runs on Google Cloud or outside
Google Cloud.
Specify if your SAP LT Replication Server is installed standalone or if it's
embedded with the SAP source system server.
Provide the SAP system version:
The SAP_BASIS component version.
The version of the installed SAP product.
Provide the environment language:
The SAP logon language.
The language of the background mode.
If your SAP LT Replication Server is hosted outside Google Cloud, then specify
if you are authenticating to Google Cloud using the
gcloud CLI or JSON Web Tokens (JWT).
Logs
Provide the following logs:
LTRC application logs. To get these logs, complete the following steps:
In the SAP GUI, enter the transaction LTRC.
Select your mass transfer ID, and then navigate to the Application Logs.
Use filters such as date and timestamps to extract the logs that are
relevant to your issue.
The ST22 dumps, if available.
The SMICM logs, if available. This requires switching on the HTTP trace in the
transaction SMICM.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[],[],null,["# Diagnostic information for BigQuery Connector for SAP\n\nFor problems that are related to BigQuery Connector for SAP, provide the following diagnostic information to Cloud Customer Care when you open a case:\n\n\u003cbr /\u003e\n\n- [A complete and detailed description of the problem](#detailed_description_of_the_problem)\n- [Error messages encountered](#error_messages_encountered)\n- [LTRC settings](#ltrc_settings)\n- [BigQuery Connector for SAP configuration](#bqc4sap_configuration)\n- [SAP system environment details](#sap_system_environment_details)\n- [Logs](#logs)\n\nDetailed description of the problem\n-----------------------------------\n\nProvide a complete and detailed description of the problem, including the\nversion of BigQuery Connector for SAP and the date and time when the problem\noccurred.\n\nTo see the version of BigQuery Connector for SAP that you are using, complete the\nfollowing steps: \n\n### Version 2.8 and later\n\n- In SAP GUI, execute the transaction `/GOOG/BQC_VERSION`. A dialog appears with the version of the BigQuery Connector for SAP installed on your system.\n\n### Previous versions\n\n1. In the SAP GUI, enter the transaction `SE24`.\n2. Enter the class name `/GOOG/CL_GCP_CLIENT_BQ`.\n3. Click **Display** , and then navigate to the **Attributes** tab.\n4. For attribute `C_USER_AGENT`, note the value set in the **Initial value column**. If the column doesn't show the entire string, then expand it.\n\nError messages encountered\n--------------------------\n\nProvide the error messages that you encountered in BigQuery Connector for SAP.\nInclude details such as the screen or transaction where you encountered the\nissue, or a screenshot.\n\nLTRC settings\n-------------\n\nFor the required mass transfer ID in the transaction `LTRC`, provide the details\nof the settings specified in the **Administration data** tab.\n\nBigQuery Connector for SAP configuration\n----------------------------------------\n\nProvide the following configuration details:\n\n- Client key configurations specified in the table `/GOOG/CLIENT_KEY`. For more information, see the appropriate guide:\n - For SAP workloads running on Google Cloud, see [Specify access settings in `/GOOG/CLIENT_KEY`](/sap/docs/bq-connector/latest/install-config-on-gc#specify-clientkey-table).\n - For SAP workloads running outside Google Cloud, see [Specify access settings in `/GOOG/CLIENT_KEY`](/sap/docs/bq-connector/latest/install-config-off-gc#specify-clientkey-table).\n- Service mapping configurations specified in the table `/GOOG/SERVIC_MAP`.\n- Parameter settings specified in the table `/GOOG/BQ_PARAM`. For more information, see [Advanced settings](/sap/docs/bq-connector/latest/operations#advanced-settings).\n- Mass transfer configuration for BigQuery Connector for SAP that is specified in the transaction `/GOOG/SLT_SETTINGS`.\n- Table settings specified for tables included in the mass transfer ID.\n- Field settings for the tables specified in the transaction `/GOOG/SLT_SETTINGS`.\n\nSAP system environment details\n------------------------------\n\nProvide the following environment details of your SAP system:\n\n- Specify if your SAP system runs on Google Cloud or outside Google Cloud.\n- Specify if your SAP LT Replication Server is installed standalone or if it's embedded with the SAP source system server.\n- Provide the SAP system version:\n - The `SAP_BASIS` component version.\n - The version of the installed SAP product.\n- Provide the environment language:\n - The SAP logon language.\n - The language of the background mode.\n- If your SAP LT Replication Server is hosted outside Google Cloud, then specify if you are authenticating to Google Cloud using the gcloud CLI or JSON Web Tokens (JWT).\n\nLogs\n----\n\nProvide the following logs:\n\n- LTRC application logs. To get these logs, complete the following steps:\n\n 1. In the SAP GUI, enter the transaction `LTRC`.\n 2. Select your mass transfer ID, and then navigate to the **Application Logs**.\n 3. Use filters such as date and timestamps to extract the logs that are relevant to your issue.\n- The `ST22` dumps, if available.\n\n- The `SMICM` logs, if available. This requires switching on the HTTP trace in the\n transaction `SMICM`."]]
