When the support requirements are met, you can
request help from either Cloud Customer Care or SAP Support,
depending on where you think the cause of the problem is.
Customer Care plans for SAP
For support for the Google Cloud infrastructure and services that SAP systems
use, you need a Customer Care plan that is accepted by SAP.
In the following list of accepted support plans, Enhanced Support and Premium Support are the only plans that are currently marketed:
Enhanced Support
Premium Support
Production Support Role (legacy)
Enterprise Support (legacy)
Platinum (legacy)
Gold (legacy)
Silver (legacy)
If you currently subscribe to one of the legacy offerings, consider
transitioning to a current support plan. For more information, see
Support offerings shutdown.
If you experience any issue with your SAP systems running on Google Cloud,
then create a support case. For information about how to create a support case,
see Create and manage support cases.
While creating a support case, specify the category that is most relevant
for the issue you're experiencing:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Getting support for SAP on Google Cloud\n\nSupport for SAP systems and the Google Cloud infrastructure and services\nthat the SAP systems use is subject to requirements that are defined in\n\n[SAP Note 2456406 - SAP on Google Cloud Platform: Support Prerequisites](https://launchpad.support.sap.com/#/notes/2456406)\n(an SAP user account is required).\n\nWhen the support requirements are met, you can\nrequest help from either Cloud Customer Care or SAP Support,\ndepending on where you think the cause of the problem is.\n\nCustomer Care plans for SAP\n---------------------------\n\nFor support for the Google Cloud infrastructure and services that SAP systems\nuse, you need a Customer Care plan that is accepted by SAP.\n\nIn the following list of accepted support plans, Enhanced Support and Premium Support are the only plans that are currently marketed:\n\n- Enhanced Support\n- Premium Support\n- Production Support Role (legacy)\n- Enterprise Support (legacy)\n- Platinum (legacy)\n- Gold (legacy)\n- Silver (legacy)\n\nIf you currently subscribe to one of the legacy offerings, consider\ntransitioning to a current support plan. For more information, see\n[Support offerings shutdown](/support/docs/shutdown).\n\nYou can see your current support plan and find contact information for\nCustomer Care on the [Overview page in the Google Cloud console](https://console.cloud.google.com/support).\n\nFor more information about Customer Care plans and terms of\nservice, see:\n\n- [Cloud Customer Care portfolio](/support)\n- [Google Cloud Platform Services: Technical Support Services Guidelines](/terms/tssg)\n\nContact Cloud Customer Care\n---------------------------\n\nOnce you subscribe to a supported Customer Care offering, you can\ncontact [Google Cloud Customer Care](https://cloud.google.com/support-hub).\n\nIf you experience any issue with your SAP systems running on Google Cloud,\nthen create a support case. For information about how to create a support case,\nsee [Create and manage support cases](/support/docs/customer-care-procedures).\n\nWhile creating a support case, specify the category that is most relevant\nfor the issue you're experiencing:"]]
