Agent Assist pricing
Agent Assist is priced according to the number of chat sessions processed by the service each month. A chat session is defined as a conversation that uses only text for sending and receiving information and contains 70 messages or less.
Conversation: A conversation is defined as a resource that contains an exchange between a human agent and an end-user.
Message: A message is defined by a single request to AnalyzeContentRequest with an entry in the
text_inputfield.
If a conversation contains 70 messages or less across all participants, it is defined as one chat session. If a conversation contains more than 70 messages across all participants, it is counted as multiple chat sessions with a maximum of 70 messages per session. For example, a conversation with 70 messages is counted as one chat session, while a conversation with 71 messages is counted as two chat sessions.
Price table
| Feature | Price |
|---|---|
| Agent Assist for Chat | $0.06 per session |
| Agent Assist for Chat Summarization | $0.006 per session |
| Agent Assist for voice sessions with Summarization and other assist features | $0.03 per minute |
| Agent Assist for voice sessions with Summarization only | $0.02 per minute |
| Agent Assist for voice sessions without Summarization | $0.02 per minute |
| Design-time requests** | Free |
** Design-time requests can include uploading your data to Agent Assist, training a model using either the API or the UI, and so on.
What's next
- Read the Agent Assist documentation.
- Try the Pricing calculator.