For support and monitoring, Google Cloud provides an agent for SAP, the Google Cloud's monitoring agent for SAP NetWeaver. The agent collects data about the Google Cloud host machine and its environment from Cloud Monitoring and the Compute Engine APIs and provides that data to the SAP Host Agent.
The monitoring agent for SAP NetWeaver is required for SAP support of SAP systems running on Compute Engine VMs or Bare Metal Solution servers. Regardless of the SAP system you are using, the monitoring agent for SAP NetWeaver is required to get support from SAP and to enable SAP to meet its service-level agreements (SLAs). For more information on the support prerequisites, see SAP Note 2456406 - SAP on Google Cloud Platform: Support Prerequisites .
You install the monitoring agent for SAP NetWeaver on the host alongside the SAP system. For the instructions about how to install the monitoring agent for SAP NetWeaver, validate your installation, and verify that the agent is running properly, see Install the monitoring agent for SAP NetWeaver on a Compute Engine VM.
For details about the monitoring lifecycle and operations, see the Google Cloud's monitoring agent for SAP NetWeaver operations guide.
Metrics collected by the monitoring agent
The monitoring agent for SAP NetWeaver provides data to the SAP Host Agent, including metrics about the following:
- CPUs, for example, CPU utilization.
- Persistent disk storage, for example, disk throughput and latency.
- Memory, for example, memory consumption.
- Networks, for example, network bandwidth.
- Configuration, including information about the host machine and its environment.
The metrics collected by monitoring agent for SAP NetWeaver are determined by SAP. For a description of metrics that the agent collects, see SAP Note 2469354 - Key Monitoring Metrics for SAP on IaaS Infrastructure .
Supported operating systems
The monitoring agent for SAP NetWeaver supports all operating systems that are supported by SAP NetWeaver. For details, see the list of supported operating systems.
About version 2 of the monitoring agent for SAP NetWeaver
For Linux, version 2 of the monitoring agent for SAP NetWeaver provides a simpler
installation and upgrade path that conforms to the standard OS-based package
management. For Windows, only the service name is changed
to google-sapnetweavermonitoring-agent.
The information collected by version 2 of the monitoring agent for SAP NetWeaver is the same as version 1.
Support
For issues with Google Cloud infrastructure or services, contact Customer Care. You can find contact information on the Support Overview page in the Google Cloud console. If Customer Care determines that a problem resides in your SAP systems, you are referred to SAP Support.
For SAP product-related issues, log your support request with
SAP support.
SAP evaluates the support ticket and, if it appears to be a Google Cloud
infrastructure issue, transfers the ticket to the Google Cloud component
BC-OP-LNX-GOOGLE or BC-OP-NT-GOOGLE.
Support requirements
Before you can receive support for SAP systems and the Google Cloud infrastructure and services that they use, you must meet the minimum support plan requirements.
For more information about the minimum support requirements for SAP on Google Cloud, see:
- Getting support for SAP on Google Cloud
- SAP Note 2456406 - SAP on Google Cloud Platform: Support Prerequisites (An SAP user account is required)