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Simpan dan kategorikan konten berdasarkan preferensi Anda.
Artikel ini menjelaskan cara membatalkan pesanan
penawaran khusus yang aktif. Untuk membatalkan pesanan aktif, Anda dan pelanggan harus menyetujui pembatalan, dan Anda harus memulai proses pembatalan untuk pelanggan menggunakan Cloud Marketplace.
Meminta pembatalan pesanan aktif
Untuk membatalkan pesanan aktif pelanggan atas produk Cloud Marketplace Anda,
gunakan Partner Support Desk untuk meminta
bantuan. Dalam pesan Anda, sertakan kata "Marketplace", dan ID pesanan
pesanan yang ingin Anda batalkan.
Setelah Google memproses permintaan Anda, Cloud Marketplace akan mengirimkan pemberitahuan kepada pelanggan Anda untuk memberi tahu mereka bahwa mereka kini dapat membatalkan pesanan di Cloud Marketplace.
Pembatalan akan berlaku setelah pelanggan Anda menyelesaikan proses dengan
mengklik untuk membatalkan pesanan di Cloud Marketplace.
Langkah selanjutnya
Artikel berikut menjelaskan cara tambahan untuk mengelola
penawaran pribadi pelanggan:
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[],[],null,["# Cancel an active order\n\nThis article describes how to cancel an active\n[private offer](/marketplace/docs/partners/offers) order. To cancel an active\norder, you and your customer must both agree to the cancellation, and you must\ninitiate the cancellation process for your customer by using Cloud Marketplace.\n\nRequest cancellation of an active order\n---------------------------------------\n\nTo cancel a customer's active order of your Cloud Marketplace product,\n[use the Partner Support Desk](/marketplace/docs/partners/get-support) to request\nassistance. In your message, include the word \"Marketplace\", and the order ID\nof the order that you want to cancel.\n\nAfter Google processes your request, Cloud Marketplace sends your customer\na notification to inform them that they can now cancel the order in Cloud Marketplace.\nThe cancellation takes effect after your customer completes the process by\nclicking to cancel the order in Cloud Marketplace.\n\nWhat's next\n-----------\n\nThe following articles describe additional ways that you can manage your\ncustomers' private offers:\n\n- [View the current status](/marketplace/docs/partners/offers/view-offer-status)\n of your offers.\n\n- [Approve an accepted offer](/marketplace/docs/partners/offers/approve-offer).\n\n- [Modify an offer](/marketplace/docs/partners/offers/modify-offer), which can\n include modifying pricing, contract duration, or acceptance date.\n\n- [Download an offer](/marketplace/docs/partners/offers/download-offer) as a\n PDF.\n\n- [Cancel a published offer](/marketplace/docs/partners/offers/cancel-offer).\n\n- [Archive an inactive offer](/marketplace/docs/partners/offers/archive-offer)."]]
