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This article describes steps to cancel a published
private offer that's already been sent to
a customer.
Cancel an offer
If you want to discard a published offer that you've already sent to a customer,
you can cancel the offer. When you cancel the offer, you can add notes for your
team that explain why the offer was canceled. Customers can't see these notes,
but your team members see them when they view the offer. The offer
URL that you sent to your customer opens a page that explains that the offer was
canceled.
On the Private Offers page, click Manage your offersmore_vert to cancel the offer.
You can only cancel published offers while they're in the Created state.
What's next
The following articles describe additional ways that you can manage your
customers' private offers:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Cancel a published offer\n\nThis article describes steps to cancel a published\n[private offer](/marketplace/docs/partners/offers) that's already been sent to\na customer.\n\nCancel an offer\n---------------\n\nIf you want to discard a published offer that you've already sent to a customer,\nyou can cancel the offer. When you cancel the offer, you can add notes for your\nteam that explain why the offer was canceled. Customers can't see these notes,\nbut your team members see them when they view the offer. The offer\nURL that you sent to your customer opens a page that explains that the offer was\ncanceled.\n\nOn the **Private Offers** page, click **Manage your offers**\nmore_vert to cancel the offer.\n\nYou can only cancel published offers while they're in the **Created** state.\n\nWhat's next\n-----------\n\nThe following articles describe additional ways that you can manage your\ncustomers' private offers:\n\n- [View the current status](/marketplace/docs/partners/offers/view-offer-status)\n of your offers.\n\n- [Approve an accepted offer](/marketplace/docs/partners/offers/approve-offer).\n\n- [Modify an offer](/marketplace/docs/partners/offers/modify-offer), which can\n include modifying pricing, contract duration, or acceptance date.\n\n- [Download an offer](/marketplace/docs/partners/offers/download-offer) as a\n PDF.\n\n- [Archive an inactive offer](/marketplace/docs/partners/offers/archive-offer).\n\n- [Cancel an active order](/marketplace/docs/partners/offers/cancel-active-order)."]]