Modify a published offer

When you use Private Offers to create offers with custom pricing, you can modify published private offers from installment to installment. For more information, see the Private Offers documentation.

Modify an offer

To modify a published private offer, create a new offer using the same customer Cloud Billing account. This retrieves and displays details of your existing offer, and lets you change the following:

  • The end date of the contract.
  • The number of remaining installments.
  • The details of any installments which haven't started yet.

If your current pricing model is CUD, you can add partner-sponsored one-time credits to specific installments. To add one-time credits, use the Free credit toggle and then add the amounts of the one-time credits that you want to sponsor to the installments that you want them to apply to. One-time credits expire or roll over according to the rules that you specified for the installments that they apply to when you created the original offer.

You can't change details of installments which have already been paid for.

The replacement offer starts immediately when it's purchased and approved.

Modify pricing details

For replacement offers, you can modify certain pricing details based on the pricing model your current offer uses:

  • If your current pricing model is CUD, you can modify the commitment and discount percentage. You can't change the type of CUD model (Commitment discount with additional usage at list price or Commitment with all usage discounted) or the plan.

  • If your current pricing model is Usage only, you can modify the discount percentage, or replace the model with a CUD model.

  • If your current pricing model is Flat fee (SaaS), you can modify the payment amount and features list. You can't switch to a usage-based pricing model.

Extend the offer deadline

If you want to give your customer extra time to accept an offer and don't need to otherwise modify the offer, you can change the acceptance deadline. The URL remains the same, and you don't need to send a new URL to the customer.

  1. On the Private Offers page, click Manage your offers .

  2. When prompted, select the new date. The deadline must be within three months of when you extend the offer.

  3. Click Save.

The Private Offers page shows the new deadline in the Offer expiration field.

What's next

The following articles describe additional ways that you can manage your customers' private offers: