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If you want to refund all or part of one of your customer's Google Cloud Marketplace
transactions, you can manage the refund request for your customer.
When Cloud Marketplace issues a refund or credit for your customer, Google
computes the portion of those charges that were previously paid to you, and
offsets that amount against your future payments. We summarize the adjustment in
the
Charges and Usage report
and
Disbursement report
for the month when we issued the customer credit. If the offset is such that,
based on your recent monthly payout rate, it would take more than four months to
pay back, we might request that you wire the funds back to us.
To refund a transaction for a software as a service (SaaS), Kubernetes, or virtual machine (VM) product you
must use Partner Support Desk to request the refund. For details, see
Submit a refund request by using Partner Support Desk,
following on this page.
Submit a refund request by using Partner Support Desk
If you want to refund a transaction for your Marketplace product use
Partner Support Desk to request the refund.
When you request the refund, provide the following information:
One of the following ID numbers, to identify the customer:
The offer ID.
The entitlement ID.
The procurement account ID.
The Cloud Billing account ID.
The dates for which you want to refund the customer.
The expected refund amount, if you know it.
Whether the customer requires a refund or if a credit that can be used for
other Google Cloud charges is acceptable.
After you've requested the refund, Google verifies what we actually charged your
customer for those dates and tells you the credit amount through your
Partner Success Desk ticket.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Process a refund for your customer\n\nIf you want to refund all or part of one of your customer's Google Cloud Marketplace\ntransactions, you can manage the refund request for your customer.\n\nWhen Cloud Marketplace issues a refund or credit for your customer, Google\ncomputes the portion of those charges that were previously paid to you, and\noffsets that amount against your future payments. We summarize the adjustment in\nthe\n[Charges and Usage report](/marketplace/docs/partners/reports/report-charges-usage)\nand\n[Disbursement report](/marketplace/docs/partners/reports/report-disbursement)\nfor the month when we issued the customer credit. If the offset is such that,\nbased on your recent monthly payout rate, it would take more than four months to\npay back, we might request that you wire the funds back to us.\n\nTo refund a transaction for a software as a service (SaaS), Kubernetes, or virtual machine (VM) product you\nmust use Partner Support Desk to request the refund. For details, see\n[Submit a refund request by using Partner Support Desk](#partner-support-desk),\nfollowing on this page.\n\nSubmit a refund request by using Partner Support Desk\n-----------------------------------------------------\n\nIf you want to refund a transaction for your Marketplace product use\n[Partner Support Desk](https://g.co/cloud/psd-partner) to request the refund.\nWhen you request the refund, provide the following information:\n\n- One of the following ID numbers, to identify the customer:\n\n - The offer ID.\n\n - The entitlement ID.\n\n - The procurement account ID.\n\n - The Cloud Billing account ID.\n\n- The dates for which you want to refund the customer.\n\n- The expected refund amount, if you know it.\n\n- Whether the customer requires a refund or if a credit that can be used for\n other Google Cloud charges is acceptable.\n\nAfter you've requested the refund, Google verifies what we actually charged your\ncustomer for those dates and tells you the credit amount through your\nPartner Success Desk ticket."]]
