Cancel an active order

This article describes how to cancel an active private offer order. To cancel an active order, you and your customer must both agree to the cancellation, and you must initiate the cancellation process for your customer by using Cloud Marketplace.

Request cancellation of an active order

To cancel a customer's active order of your Cloud Marketplace product, use the Partner Support Desk to request assistance. In your message, include the word "Marketplace", and the order ID of the order that you want to cancel.

After Google processes your request, Cloud Marketplace sends your customer a notification to inform them that they can now cancel the order in Cloud Marketplace. The cancellation takes effect after your customer completes the process by clicking to cancel the order in Cloud Marketplace.

What's next

The following articles describe additional ways that you can manage your customers' private offers:

• View the current status of your offers.

• Approve an accepted offer.

• Modify an offer, which can include modifying pricing, contract duration, or acceptance date.

• Download an offer as a PDF.

• Cancel a published offer.

• Archive an inactive offer.