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If you encounter a problem using Vector Search, there
are two ways to get support. In either case, include the following details in
your communication:
The command or code you ran that triggered the problem.
The environment in which you ran the command or code. For example,
did you run it in a Compute Engine instance or in an on-premises computer?
The behavior you observed and how it differs from what you expected.
Create a Cloud Customer Care ticket
If you have a Customer Care package, you can file a support ticket. For
information about getting a Cloud Customer Care package, see
Customer Care.
In the Google Cloud console, navigate to the Cases page.
In the Description field, provide the requested information and
respond to the questions. Be sure to include relevant
details, such as project / index / operation ID, error messages etc.
Click Submit.
Ask the community
Alternatively, you can get support using one of the following public channels.
For client SDK related questions, file an issue on GitHub.
For other support questions, post them to the google-cloud-vertex-ai tag in Stack Overflow.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Get support\n\nIf you encounter a problem using Vector Search, there\nare two ways to get support. In either case, include the following details in\nyour communication:\n\n- The command or code you ran that triggered the problem.\n- The environment in which you ran the command or code. For example, did you run it in a Compute Engine instance or in an on-premises computer?\n- The behavior you observed and how it differs from what you expected.\n\nCreate a Cloud Customer Care ticket\n-----------------------------------\n\nIf you have a Customer Care package, you can file a support ticket. For\ninformation about getting a Cloud Customer Care package, see\n[Customer Care](/support).\n\n1. In the Google Cloud console, navigate to the **Cases** page.\n\n [Go to Cases](https://console.cloud.google.com/support/cases)\n2. Click **Create case**.\n\n - In the **Title** field, type `Vector Search`.\n - In the **Category** field, select **Machine Learning**.\n - In the **Component** field, select **Vector Search**.\n - In the **Description** field, provide the requested information and respond to the questions. Be sure to include relevant details, such as project / index / operation ID, error messages etc.\n - Click **Submit**.\n\nAsk the community\n-----------------\n\nAlternatively, you can get support using one of the following public channels.\n\n- For client SDK related questions, file an issue on [GitHub](https://github.com/GoogleCloudPlatform/vertex-ai-samples/issues).\n- For other support questions, post them to the [google-cloud-vertex-ai](https://stackoverflow.com/questions/tagged/google-cloud-vertex-ai) tag in Stack Overflow."]]
