[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-04。"],[],[],null,["# Request customer entitlement transfers\n\nIf you've\n[turned on reselling](/marketplace/docs/partners/resell/set-up-reselling) for\nyour Cloud Marketplace products, you might see requests from your customers\nto transfer their orders of your products in one of the following ways:\n\n- Changing which Cloud Billing account they're using for an active order.\n\n- Changing an active order with a reseller into a direct order from you.\n\n- Changing an active direct order to go through a reseller.\n\n- Changing which reseller an active order goes through.\n\nFor a customer's entitlement transfer request to succeed, it must be approved by\nall of the following parties:\n\n- The **customer** who's requesting the entitlement transfer.\n\n- **You**, the independent software vendor (ISV) selling your products through\n Cloud Marketplace.\n\n- Any involved **reseller**.\n\nOverview\n--------\n\nThe following sequence describes how a customer entitlement transfer request\nworks:\n\n1. Your customer tells you that they want to transfer an order in one of the\n following ways:\n\n - Changing an active direct order to go through a reseller.\n\n - Changing an active order with a reseller into a direct order from you.\n\n - Changing which reseller an active order goes through.\n\n - Changing which Cloud Billing account they're using for an active\n order.\n\n2. After you've decided to approve your customer's request, you\n [use Partner Support Desk to request an entitlement transfer](#request-transfer)\n for your customer.\n\n3. Google processes the entitlement transfer request internally.\n\n4. Google sends emails confirming details of the entitlement transfer to all\n involved parties.\n\n5. Each involved party responds to the email to\n [approve the entitlement transfer](#approve-transfer).\n\n6. After all involved parties have approved the entitlement transfer, Google\n completes processing the transfer, moving the entitlements as requested.\n\n7. After the entitlement transfer is complete, Google sends you an email to let\n you know that the transfer completed successfully.\n\nRequest an entitlement transfer for your customer\n-------------------------------------------------\n\nAfter you've received a request from a customer for an entitlement transfer, and\nyou've decided to approve the request, complete the following steps:\n\n1. Visit the **Overview** page of Producer Portal.\n\n2. In the **Overview** page, click **Contact Marketplace support** to visit\n Partner Support Desk.\n\n3. Under **Summarize your issue**, in the field, enter a summary of your\n request.\n\n4. Click to select **Entitlement transfer - Google Cloud Marketplace**.\n\n5. From the list of products that appears, select **Google Cloud**.\n\n6. In the field that appears, add a detailed description of your customer's\n request. Your description must include the following information:\n\n - The **company name** of the customer requesting the entitlement transfer.\n\n - The **entitlement ID** for the customer's currently active entitlement.\n\n - The **offer ID** for the customer's currently active order.\n\n - The **Cloud Billing account ID** that Cloud Marketplace is\n using for the customer's currently active order.\n\n - The **Cloud Billing account ID** that the customer wants\n Cloud Marketplace to transfer their order to.\n\n Click **Next**.\n7. In the **Partner company reporting issue** field, select the most relevant\n name that you see.\n\n8. Add the names and emails of any contacts that you want to keep updated on\n your request.\n\n9. Click **Submit**.\n\nIf you don't include all of the necessary information in your initial request,\nGoogle might contact you to request remaining details.\n\nApprove an entitlement transfer for a customer\n----------------------------------------------\n\nAfter Google processes the customer's entitlement transfer request, Google sends\nyou an email confirming details of the entitlement transfer and requesting that\nyou reply to the email to approve the transfer. For the transfer to proceed, you\nmust reply to the email with your approval of the transfer request.\n\nAfter all of the entities involved have replied to approve the transfer, the\ntransfer proceeds."]]
