This page lists the releases of the Contact Center AI Platform Web SDK.
Release 2.19 (2024-04-17)
- Added new customization options for co-browse. This includes more flexibility in the look and feel of the co-browse consent dialog and the addition of a button to end a co-browse session.
Release 2.18 (2024-02-28)
Added support for the virtual task assistant in the chat channel.
Added a Close button to the survey screens so end-users can exit during or after a customer satisfaction question.
Release 2.9 (2022-09-08)
- Support for Live Chat Resiliency
Release 2.8 (2022-07-29)
Support for signed custom data.
Various bug dixes and improvements.
Release 2.7 (2022-06-27)
Support for Surveys.
Various Bug Fixes and Improvements.
Release 2.6 (2022-05-04)
Support for Vietnamese, Thai, Turkish, and Arabic
Various bug fixes and improvements
Release 2.5 (2022-03-31)
Preferred Channel Parameter support
Co-browse support
Various bug fixes and improvements
Release 2.4 (2022-02-15)
Message Preview
Show EWT when there's only one contact option
Various bug fixes and improvements
Release 2.3 (2022-01-18)
Added a virtual agent chat dismissal timer that will place VA chat sessions to inactive status after a configurable time period of end user inactivity
Various bug fixes and improvements
Release 2.2 (2021-10-04)
Added external deflection links
Various bug fixes
Release 2.1 (2021-08-24)
- Various bug fixes
Release 2.0 (2021-06-23)
- Initial version of WebSDK V2, including new events, more customization options, and a smaller download size