Configure feedback
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The search widget includes feedback buttons that help assess search quality
issues. This page explains how to turn this feature on or off using the
Google Cloud console.
When the feedback feature is turned on, the widget rendered on your web page
displays Thumbs up and Thumbs down buttons. Your end users can click the
buttons to indicate whether the quality of the results appeared as expected. If
a user clicks the Thumbs down button, they are prompted to select from a
list of reasons why the quality is not as expected and to provide additional
comments.
If your app is located in the global region, then the widget feedback is visible
to your Google Cloud administrator and Google. If your app is located in a
multi-region, then only your Google Cloud administrator sees the feedback.
Regardless, your users shouldn't include Personally Identifiable Information
(PII) or sensitive data with feedback.
To turn feedback buttons, thumb_up and thumb_down, in your widget on or off,
follow these steps:
In the Google Cloud console, go to the Agentspace page.
Agentspace
Click the name of the search app that you want to edit.
Click Configurations.
Click the UI tab.
Toggle Enable feedback to turn feedback buttons on or off.
Click Save and publish.
Your users' feedback can be viewed on the app's Analytics page. See View
analytics.
What's next
Preview search results.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-08-01 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-01 UTC."],[[["The search widget has feedback buttons (Thumbs up/Thumbs down) that users can click to rate the quality of search results."],["Users who click the Thumbs down button are prompted to provide reasons and comments about the poor quality of search results."],["Feedback features can be enabled or disabled in the Google Cloud console's Agentspace UI configuration settings."],["The user should be mindful to not include Personally Identifiable Information (PII) or sensitive data when submitting feedback."]]],[]]
