Beberapa produk dan fitur sedang dalam proses penggantian nama. Fitur playbook dan alur generatif juga dimigrasikan ke satu konsol gabungan. Lihat detailnya.
Agen Percakapan (Dialogflow CX) adalah platform pemahaman bahasa alami baru
yang dibuat berdasarkan
model generatif
yang dapat mengontrol percakapan dan
alur
yang dapat digunakan untuk kontrol percakapan yang lebih eksplisit.
Agen Percakapan (Dialogflow CX) memudahkan Anda mendesain dan mengintegrasikan antarmuka pengguna percakapan ke dalam aplikasi seluler, aplikasi web, perangkat, bot, sistem respons suara interaktif, dan sebagainya.
Dengan Agen Percakapan (Dialogflow CX), Anda dapat memberi pengguna cara baru dan menarik untuk
berinteraksi dengan produk Anda.
Agen Percakapan (Dialogflow CX) dapat menganalisis beberapa jenis input dari pelanggan Anda,
termasuk input teks atau audio (seperti dari telepon atau rekaman suara).
Layanan ini juga dapat merespons pelanggan Anda dengan beberapa cara,
baik melalui teks maupun dengan ucapan sintetis.
Setiap pelanggan baru akan menerima
kredit $600
untuk uji coba gratis Agen Percakapan (Dialogflow CX).
Mulai akhir tahun 2024 dan berakhir pada awal tahun 2025,
akan ada perubahan pada beberapa
nama produk, nama fitur, dan konsol:
Dialogflow CX akan diganti namanya menjadi Agen Percakapan.
Messenger Dialogflow CX akan diganti namanya menjadi Messenger Percakapan.
Dialogflow CX Phone Gateway akan diganti namanya menjadi Conversational Phone Gateway.
Konsol Agen Vertex AI (fitur playbook dan penyimpanan data Aplikasi AI)
dan konsol Dialogflow CX telah digabungkan menjadi satu
konsol Agen Percakapan.
Konsol Dialogflow CX akan tetap didukung dalam waktu dekat.
Agen yang dibuat menggunakan konsol Dialogflow CX
atau konsol Vertex AI Agents telah dimigrasikan secara otomatis
ke konsol gabungan baru tanpa memerlukan tindakan apa pun dari pengguna.
Untuk memastikan nama fitur yang konsisten di konsol Agen Percakapan baru
dan konsol Dialogflow CX:
Fitur "agen" di Agen Vertex AI telah diganti namanya menjadi "playbook".
Fitur "aplikasi agen" di Agen Vertex AI telah diganti namanya menjadi "agen".
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-18 UTC."],[[["\u003cp\u003eConversational Agents (formerly Dialogflow CX) is a natural language understanding platform that utilizes generative models and flows to control conversations.\u003c/p\u003e\n"],["\u003cp\u003eThis platform allows you to easily integrate a conversational user interface into various applications, such as mobile apps, web apps, devices, and interactive voice response systems.\u003c/p\u003e\n"],["\u003cp\u003eConversational Agents can handle both text and audio inputs from customers and respond through text or synthetic speech.\u003c/p\u003e\n"],["\u003cp\u003eNew customers receive a $600 credit for a free trial of Conversational Agents.\u003c/p\u003e\n"],["\u003cp\u003eStarting in late 2024, the Dialogflow CX console will be consolidated into a new Conversational Agents console and there will be some product and feature name changes.\u003c/p\u003e\n"]]],[],null,["# Conversational Agents (Dialogflow CX) documentation\n\n[Go to the Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects) \n\nConversational Agents (Dialogflow CX) is a new natural language understanding platform\nbuilt on\n[generative models](/dialogflow/cx/docs/concept/generative)\nthat can control conversations and on\n[flows](/dialogflow/cx/docs/basics)\nthat can be used for more explicit conversation control.\n\nConversational Agents (Dialogflow CX) makes it easy to design and integrate a conversational user interface\ninto your mobile app, web application, device, bot,\ninteractive voice response system, and so on.\nUsing Conversational Agents (Dialogflow CX), you can provide new and engaging ways for users\nto interact with your product.\n\nConversational Agents (Dialogflow CX) can analyze multiple types of input from your customers,\nincluding text or audio inputs (like from a phone or voice recording).\nIt can also respond to your customers in a couple of ways,\neither through text or with synthetic speech.\n\nEach new customer will receive a\n[$600 credit](/dialogflow/pricing#cx-trial)\nfor a $0 trial of Conversational Agents (Dialogflow CX).\n\nPopular documentation links\n---------------------------\n\nRenaming and console consolidation plan\n---------------------------------------\n\nStarting in late 2024 and ending in early 2025,\nthere will be changes to some\nproduct names, feature names, and consoles:\n\n- Dialogflow CX will be renamed to Conversational Agents.\n- Dialogflow CX Messenger will be renamed to Conversational Messenger.\n- Dialogflow CX Phone Gateway will be renamed to Conversational Phone Gateway.\n- Vertex AI Agents (AI Applications playbook and data store features) console and Dialogflow CX console have been consolidated into a single [Conversational Agents console](/dialogflow/cx/docs/concept/console-conversational-agents). The Dialogflow CX console will remain supported for the near future. Agents created using either the Dialogflow CX console or the Vertex AI Agents console have been automatically migrated to the new consolidated console with no action required by users.\n- To ensure consistent feature names across the new Conversational Agents console and Dialogflow CX console:\n - The \"agents\" feature in Vertex AI Agents has been renamed to \"playbooks\".\n - The \"agent apps\" feature in Vertex AI Agents has been renamed to \"agents\"."]]
