Create a prebuilt agent

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The first step in this tutorial is to create an agent. Rather than building an agent from scratch, you will import a telecommunications prebuilt agent. Using a prebuilt agent will accelerate your progress for this tutorial.

To import a prebuilt agent to your project:

1. Go to the Dialogflow CX console.
2. Select the project where you would like to import the prebuilt agent or click Create Project to create a new project.
3. Click Use pre-built agents.
4. Click the Telecommunications prebuilt agent.
5. Click Import as agent.
6. A dialog box opens.
7. Choose your desired location.
8. Click Create.

In the next step, you will create a webhook service required for this agent.