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This integration supports phone numbers in the following countries:
Argentina
Austria
Australia
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
India
Ireland
Israel
Italy
Japan
South Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Pricing and quotas
The
pricing
and
quotas
for this integration are applied as a voice session.
Language support
If your agent's default language isn't English,
you must configure the language with Avaya's system.
Avaya's
InboundXML
configuration has a
Gather
element.
Set the language attribute of this element
to your agent's default language.
The list of language codes supported by Avaya
is provided in the documentation for Gather.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["Conversational Agents (Dialogflow CX) integrates with Avaya, a telecommunications provider, for telephony solutions, and when using this integration, both Google and Avaya handle requests and end-user data."],["Setting up the Avaya integration involves navigating through the Dialogflow CX console, selecting the Avaya integration, and completing configuration on the Avaya platform, after which it becomes active."],["The Avaya integration supports phone numbers in a wide range of countries, including Argentina, Austria, Australia, Canada, France, Germany, Japan, United Kingdom, and United States, among many others."],["Pricing and quota for this integration are calculated as a voice session, with more details on pricing and quotas provided on their respective documentation pages."],["If the agent's default language is not English, you will need to configure the language within Avaya's system using the `Gather` element's language attribute in their InboundXML."]]],[]]
