Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
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Conversational Agents (Dialogflow CX) integrates with Soul
Machines, which lets you create 3D avatars and
lets you have conversations with the avatars.
Setup
To set up the integration:
Follow these steps to get a Conversational Agents (Dialogflow CX) service account key in
Google Cloud console:
Create a Google Cloud Service
Account for the project that
contains your Conversational Agents (Dialogflow CX) Agents. The minimum IAM roles required to
integrate with Soul Machines are Dialogflow API Client and
Dialogflow API Reader.
Download the service account key in JSON format.
Follow these steps to link a digital avatar to Conversational Agents (Dialogflow CX) in the Soul
Machines dashboard:
Customize an existing project by clicking the Customize button or
create a new project.
Click Knowledge in the left menu.
In Conversation, click Replace Conversation.
Select Dialogflow CX.
Upload the Google Cloud Service Account Key that you downloaded in the
previous step.
Your Soul Machines avatar is integrated with the Conversational Agents (Dialogflow CX) Agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["This feature integrates Conversational Agents (Dialogflow CX) with Soul Machines, enabling the creation of 3D avatars for conversational interactions."],["Pre-GA products like this one are subject to the \"Pre-GA Offerings Terms\" and are provided \"as is\" with potentially limited support."],["Integrating with third-party services like Soul Machines means that requests and user data are sent to both Google and the third party, each subject to their respective terms, SLA, pricing, and quotas."],["The setup process requires creating and downloading a Google Cloud service account key with specific IAM roles, and then linking it within the Soul Machines dashboard."],["To integrate, at minimum the `Dialogflow API Client` and `Dialogflow API Reader` IAM roles are required for a Google cloud service account key."]]],[]]
