Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
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Conversation profiles provide some important characteristics about conversations
between end-users and agents. They can be created in conjunction with either
Dialogflow CX Phone Gateway integration
or Agent Assist.
The Dialogflow CX Phone Gateway conversation profiles are relevant if you want to use
Call companion.
Agent Assist conversation profiles can be linked to either
Conversational Agents (Dialogflow CX) or Dialogflow ES agents in the
Agent Assist console.
To see a list of conversation profiles that have already been created for the
agent and to create new ones, click the Manage tab and then
Conversation profiles. Your agent must be in the global region, otherwise
the Conversation profiles option will not appear in the menu.
The following fields are required to create a new conversation profile
associated with the agent:
Display name: Display name for the conversation profile.
Language: Language for the conversation profile.
Enable call companion: Enable this to use call companion for Dialogflow
Phone Gateway. You can create the conversation profile without enabling
this field, but the conversation profile will only be available for use
with Agent Assist, not the Conversational Agents (Dialogflow CX) agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["Conversation profiles provide important characteristics about conversations between end-users and agents and can be used with Dialogflow CX Phone Gateway integration or Agent Assist."],["Conversation profiles can be used with Call companion if you are using the Dialogflow CX Phone Gateway."],["Agent Assist conversation profiles can be linked to either Conversational Agents (Dialogflow CX) or Dialogflow ES agents in the Agent Assist console."],["To create a new conversation profile, you need to define the Display name, Language, and enable call companion if it is to be used with the Dialogflow Phone Gateway."],["Conversation profiles can only be used with agents in the `global` region, and this is where you can create and view existing profiles in the console."]]],[]]
