Beberapa produk dan fitur sedang dalam proses penggantian nama. Fitur playbook dan alur generatif juga dimigrasikan ke satu konsol gabungan. Lihat detailnya.
Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Dialogflow adalah platform natural language understanding yang memudahkan Anda mendesain dan mengintegrasikan antarmuka pengguna percakapan ke dalam aplikasi seluler, aplikasi web, perangkat, bot, sistem respons suara interaktif, dan lain-lain.
Dengan Dialogflow, Anda dapat memberi pengguna cara baru dan menarik untuk
berinteraksi dengan produk Anda.
Dialogflow dapat menganalisis beberapa jenis input dari pelanggan Anda,
termasuk input teks atau audio (seperti dari ponsel atau rekaman suara).
Layanan ini juga dapat merespons pelanggan Anda dengan beberapa cara,
baik melalui teks maupun dengan ucapan sintetis.
Agen Percakapan (Dialogflow CX) dan Dialogflow ES
Dialogflow menyediakan dua layanan agen virtual yang berbeda,
masing-masing memiliki jenis agen, antarmuka pengguna, API, library klien,
dan dokumentasi sendiri:
Referensi pembelajaran untuk blog, praktik terbaik, codebase, video, dll.
Agent Assist
Agen Percakapan (Dialogflow CX) dan Dialogflow ES menyediakan layanan agen virtual untuk chatbot dan pusat kontak.
Jika memiliki pusat kontak yang mempekerjakan agen manusia,
Anda dapat menggunakan Agent Assist untuk membantu agen manusia.
Agent Assist memberikan saran real-time untuk agen manusia
saat mereka sedang melakukan percakapan dengan pelanggan pengguna akhir.
Agent Assist API diimplementasikan sebagai ekstensi dari Dialogflow ES API.
Saat menjelajahi Dialogflow ES API,
Anda akan melihat jenis dan metode tambahan ini.
Meskipun Agent Assist adalah ekstensi dari Dialogflow ES API,
Anda dapat menggunakan jenis agen Agen Percakapan (Dialogflow CX) sebagai agen virtual untuk Agent Assist.
Jika hanya menggunakan agen virtual Dialogflow,
Anda dapat mengabaikan ekstensi ini.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-18 UTC."],[[["\u003cp\u003eDialogflow is a natural language understanding platform that allows the integration of conversational user interfaces into various applications and systems, such as mobile apps, websites, and voice response systems.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow can process customer input through text or audio and respond via text or synthetic speech, enabling versatile communication.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow offers two virtual agent services: Dialogflow CX for complex agents and Dialogflow ES for smaller, simpler agents.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow is a part of the Conversational AI suite within Google Cloud, offering resources such as a Learning Hub for further insights into the technology.\u003c/p\u003e\n"],["\u003cp\u003eAgent Assist, an extension of the Dialogflow ES API, provides real-time suggestions to human agents in contact centers and can work alongside both Dialogflow CX and ES agents.\u003c/p\u003e\n"]]],[],null,["# Dialogflow is a natural language understanding platform that\nmakes it easy to design and integrate a conversational user interface\ninto your mobile app, web application, device, bot,\ninteractive voice response system, and so on.\nUsing Dialogflow, you can provide new and engaging ways for users\nto interact with your product.\n\nDialogflow can analyze multiple types of input from your customers,\nincluding text or audio inputs (like from a phone or voice recording).\nIt can also respond to your customers in a couple of ways,\neither through text or with synthetic speech.\n\nConversational Agents (Dialogflow CX) and Dialogflow ES\n-------------------------------------------------------\n\nDialogflow provides two different virtual agent services,\neach of which has its own agent type, user interface, API, client libraries,\nand documentation:\n\nThe following documentation is common to both:\n\nConversational AI\n-----------------\n\nDialogflow is part of the Conversational AI offering within Google Cloud:\n\nAgent Assist\n------------\n\nConversational Agents (Dialogflow CX) and Dialogflow ES provide virtual agent services for chatbots and contact centers.\nIf you have a contact center that employs human agents,\nyou can use [Agent Assist](/agent-assist/docs) to help your human agents.\nAgent Assist provides real-time suggestions for human agents\nwhile they are in conversations with end-user customers.\n\nThe Agent Assist API is implemented as an extension of the Dialogflow ES API.\nWhen browsing the Dialogflow ES API,\nyou will see these additional types and methods.\nEven though Agent Assist is an extension of the Dialogflow ES API,\nyou can use a Conversational Agents (Dialogflow CX) agent type as the virtual agent for Agent Assist.\nIf you are only using a Dialogflow virtual agent,\nyou can ignore these extensions."]]
