Beberapa produk dan fitur sedang dalam proses penggantian nama. Fitur playbook dan alur generatif juga dimigrasikan ke satu konsol gabungan. Lihat detailnya.
Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Profil percakapan memberikan beberapa karakteristik penting tentang percakapan
antara pengguna akhir dan agen. Agen dapat dibuat bersama dengan
integrasi Gateway Telepon Dialogflow CX
atau Agent Assist.
Profil percakapan Gateway Telepon Dialogflow CX relevan jika Anda ingin menggunakan
Pendamping panggilan.
Profil percakapan Agent Assist dapat ditautkan ke
Agen Percakapan (Dialogflow CX) atau agen Dialogflow ES di
konsol Agent Assist.
Untuk melihat daftar profil percakapan yang telah dibuat untuk
agen dan membuat profil baru, klik tab Kelola, lalu
Profil percakapan. Agen Anda harus berada di wilayah global. Jika tidak, opsi Profil percakapan tidak akan muncul di menu.
Kolom berikut diperlukan untuk membuat profil percakapan baru
yang terkait dengan agen:
Nama tampilan: Nama tampilan untuk profil percakapan.
Bahasa: Bahasa untuk profil percakapan.
Aktifkan pendamping panggilan: Aktifkan opsi ini untuk menggunakan pendamping panggilan untuk Gateway
Telepon Dialogflow. Anda dapat membuat profil percakapan tanpa mengaktifkan
kolom ini, tetapi profil percakapan hanya akan tersedia untuk digunakan
dengan Agent Assist, bukan agen Agen Percakapan (Dialogflow CX).
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-18 UTC."],[[["\u003cp\u003eConversation profiles provide important characteristics about conversations between end-users and agents and can be used with Dialogflow CX Phone Gateway integration or Agent Assist.\u003c/p\u003e\n"],["\u003cp\u003eConversation profiles can be used with Call companion if you are using the Dialogflow CX Phone Gateway.\u003c/p\u003e\n"],["\u003cp\u003eAgent Assist conversation profiles can be linked to either Conversational Agents (Dialogflow CX) or Dialogflow ES agents in the Agent Assist console.\u003c/p\u003e\n"],["\u003cp\u003eTo create a new conversation profile, you need to define the Display name, Language, and enable call companion if it is to be used with the Dialogflow Phone Gateway.\u003c/p\u003e\n"],["\u003cp\u003eConversation profiles can only be used with agents in the \u003ccode\u003eglobal\u003c/code\u003e region, and this is where you can create and view existing profiles in the console.\u003c/p\u003e\n"]]],[],null,["# Conversation profiles\n\n| **Note:** Conversation profiles can only be used with agents in the `global` region. To see a list of your agents and their regions, click the **`Agent`** drop-down menu and select **`View all agents`**.\n\nConversation profiles provide some important characteristics about conversations\nbetween end-users and agents. They can be created in conjunction with either\n[Dialogflow CX Phone Gateway integration](/dialogflow/cx/docs/concept/integration/phone-gateway)\nor [Agent Assist](/agent-assist/docs/conversation-profile).\nThe Dialogflow CX Phone Gateway conversation profiles are relevant if you want to use\n[Call companion](/dialogflow/cx/docs/concept/call-companion).\nAgent Assist conversation profiles can be linked to either\nConversational Agents (Dialogflow CX) or Dialogflow ES agents in the\n[Agent Assist console](https://agentassist.cloud.google.com/).\n\nTo see a list of conversation profiles that have already been created for the\nagent and to create new ones, click **Conversation profiles**\nin the left navigation.\nYour agent must be in the `global` region, otherwise\nthe **Conversation profiles** option will not appear in the menu.\n\nCreate a conversation profile\n-----------------------------\n\nThe following fields are required to create a new conversation profile:\n\n- **Display name**: Display name for the conversation profile.\n- **Language**: Language for the conversation profile.\n- **Enable call companion**: Enable this to use call companion for Dialogflow Phone Gateway. You can create the conversation profile without enabling this field, but the conversation profile will only be available for use with Agent Assist, not the Conversational Agents (Dialogflow CX) agent.\n\nAgent linking\n-------------\n\nTo link a conversation profile to an agent:\n\n1. Select the conversation profile.\n2. Click **Link with agent**.\n3. Select the agent.\n4. Click **Select**.\n5. Click **Save**.\n\nTo change the linked agent:\n\n1. Click **Linked with ...**.\n2. Click **Switch agent**.\n3. Select the agent.\n4. Click **Select**.\n5. Click **Save**.\n\nTo unlink an agent from a conversation profile:\n\n1. Click **Linked with ...**.\n2. Click **Unlink from this agent**.\n3. Click **Save**."]]
