Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource.
A scorecard result may have multiple sets of scores from varying sources,
one of which becomes the "main" answer above. A ScoreSource represents
each individual set of scores.
Inherits
Object
Extended By
Google::Protobuf::MessageExts::ClassMethods
Includes
Google::Protobuf::MessageExts
Methods
#normalized_score
defnormalized_score()->::Float
Returns
(::Float) — The normalized score, which is the score divided by the potential score.
#normalized_score=
defnormalized_score=(value)->::Float
Parameter
value (::Float) — The normalized score, which is the score divided by the potential score.
Returns
(::Float) — The normalized score, which is the score divided by the potential score.
#potential_score
defpotential_score()->::Float
Returns
(::Float) — The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
#potential_score=
defpotential_score=(value)->::Float
Parameter
value (::Float) — The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
Returns
(::Float) — The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource (v1.6.0)\n\nVersion latestkeyboard_arrow_down\n\n- [1.6.0 (latest)](/ruby/docs/reference/google-cloud-contact_center_insights-v1/latest/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [1.5.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.5.1/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [1.4.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.4.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [1.3.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.3.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [1.2.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.2.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [1.1.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.1.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [1.0.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.0.1/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.22.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.22.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.21.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.21.1/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.20.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.20.1/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.19.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.19.1/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.18.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.18.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.17.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.17.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.16.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.16.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.15.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.15.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.14.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.14.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.13.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.13.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.12.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.12.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.11.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.11.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.10.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.10.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.9.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.9.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.8.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.8.2/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.7.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.7.2/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource)\n- [0.6.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.6.0/Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource) \nReference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource.\n\nA scorecard result may have multiple sets of scores from varying sources,\none of which becomes the \"main\" answer above. A ScoreSource represents\neach individual set of scores. \n\nInherits\n--------\n\n- Object \n\nExtended By\n-----------\n\n- Google::Protobuf::MessageExts::ClassMethods \n\nIncludes\n--------\n\n- Google::Protobuf::MessageExts\n\nMethods\n-------\n\n### #normalized_score\n\n def normalized_score() -\u003e ::Float\n\n**Returns**\n\n- (::Float) --- The normalized score, which is the score divided by the potential score.\n\n### #normalized_score=\n\n def normalized_score=(value) -\u003e ::Float\n\n**Parameter**\n\n- **value** (::Float) --- The normalized score, which is the score divided by the potential score. \n**Returns**\n\n- (::Float) --- The normalized score, which is the score divided by the potential score.\n\n### #potential_score\n\n def potential_score() -\u003e ::Float\n\n**Returns**\n\n- (::Float) --- The maximum potential overall score of the scorecard. Any questions answered using `na_value` are excluded from this calculation.\n\n### #potential_score=\n\n def potential_score=(value) -\u003e ::Float\n\n**Parameter**\n\n- **value** (::Float) --- The maximum potential overall score of the scorecard. Any questions answered using `na_value` are excluded from this calculation. \n**Returns**\n\n- (::Float) --- The maximum potential overall score of the scorecard. Any questions answered using `na_value` are excluded from this calculation.\n\n### #qa_tag_results\n\n def qa_tag_results() -\u003e ::Array\u003c::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult\u003e\n\n**Returns**\n\n- (::Array\\\u003c[::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult](./Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-QaTagResult)\\\u003e) --- Collection of tags and their scores.\n\n### #qa_tag_results=\n\n def qa_tag_results=(value) -\u003e ::Array\u003c::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult\u003e\n\n**Parameter**\n\n- **value** (::Array\\\u003c[::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult](./Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-QaTagResult)\\\u003e) --- Collection of tags and their scores. \n**Returns**\n\n- (::Array\\\u003c[::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult](./Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-QaTagResult)\\\u003e) --- Collection of tags and their scores.\n\n### #score\n\n def score() -\u003e ::Float\n\n**Returns**\n\n- (::Float) --- The overall numerical score of the result.\n\n### #score=\n\n def score=(value) -\u003e ::Float\n\n**Parameter**\n\n- **value** (::Float) --- The overall numerical score of the result. \n**Returns**\n\n- (::Float) --- The overall numerical score of the result.\n\n### #source_type\n\n def source_type() -\u003e ::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType\n\n**Returns**\n\n- ([::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType](./Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource-SourceType)) --- What created the score.\n\n### #source_type=\n\n def source_type=(value) -\u003e ::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType\n\n**Parameter**\n\n- **value** ([::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType](./Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource-SourceType)) --- What created the score. \n**Returns**\n\n- ([::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType](./Google-Cloud-ContactCenterInsights-V1-QaScorecardResult-ScoreSource-SourceType)) --- What created the score."]]
