Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource (v1.6.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource.

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#normalized_score

def normalized_score() -> ::Float
Returns
  • (::Float) — The normalized score, which is the score divided by the potential score.

#normalized_score=

def normalized_score=(value) -> ::Float
Parameter
  • value (::Float) — The normalized score, which is the score divided by the potential score.
Returns
  • (::Float) — The normalized score, which is the score divided by the potential score.

#potential_score

def potential_score() -> ::Float
Returns
  • (::Float) — The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

#potential_score=

def potential_score=(value) -> ::Float
Parameter
  • value (::Float) — The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.
Returns
  • (::Float) — The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

#qa_tag_results

def qa_tag_results() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>
Returns

#qa_tag_results=

def qa_tag_results=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>
Parameter
Returns

#score

def score() -> ::Float
Returns
  • (::Float) — The overall numerical score of the result.

#score=

def score=(value) -> ::Float
Parameter
  • value (::Float) — The overall numerical score of the result.
Returns
  • (::Float) — The overall numerical score of the result.

#source_type

def source_type() -> ::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType
Returns

#source_type=

def source_type=(value) -> ::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType
Parameter
Returns